Duraflex Group Australia (DGA) –trading as THOMAS SABO - recognises the importance of your privacy.
DGA is committed to compliance with the Australian Privacy Principles.
The kinds of personal information DGA collects and holds
You can always visit the THOMAS SABO online shop without providing any personal information. However, for us to provide specific services DGA needs to collect, hold, use and disclose personal information. As Newsletter communication is delivered from THOMAS SABO Germany, all data is hosted in Germany. Your personal information will only be collected if you provide your consent for this or DGA is required to do so under an Australian law or court/tribunal order.
The personal information we may collect and hold includes your title, name, address (together with any additional information necessary to deliver products and services), phone number, e-mail address, date of birth and payment details. We may also collect details of products and services you have purchased from us or which you have enquired about.
DGA may collect some information that is not personal because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or information about how you use our website (see website below).
How DGA collects and holds personal information
DGA will collect and hold personal information that you have provided us with in our online shop or have passed onto us by other means. You have the prerogative not to provide certain information – although this may prevent access for you to some of our offerings, services and features.
Your personal information is collected by us whenever you:
- Enter and send an order;
- Communicate with us by telephone, e-mail, fax or letter;
- Participate in a survey;
- Enter a promotion;
- Register to receive our newsletter; and
- Submit a job application.
DGA may hold your personal information in either electronic or hard copy form. We will take steps that are reasonable in the circumstances to protect your information from misuse, interference and loss; and from unauthorised access, modification or disclosure. If we no longer need your personal information and are not required to keep your information under Australian law or court/tribunal order, we will take steps reasonable in the circumstances to destroy the information or to ensure that information is de-identified.
We have technical and organisational measures that protect your data against loss, manipulation and unauthorised access by third parties. We regularly upgrade our security measures to comply with the latest technical developments.
For our online shop and transferring the data entered there by you, including payment information, we encrypt your data using the SSL process (Secure Socket Layer). This is currently the most widely-used and secure data transmission process on the Internet.
The DGA network is behind a business grade router/firewall which has a built-in function to stop hacks and attacks. Also, all data ports are closed by default so no incoming connection to the network is allowed.
The purposes for which DGA collect, hold, use and disclose personal information
We collect your personal information for our functions, activities and business. This includes:
- Processing orders, deliveries and services;
- Communicating with you on matters concerning THOMAS SABO orders, products, collections, events, services and marketing promotions and competitions;
- Updating and maintaining our customer data;
- To enable third parties to carry out logistical, technical and other services on our behalf;
- Market research; and
- Employment application purposes.
We may disclose your personal information to our employees, related bodies corporate (THOMAS SABO GmbH & Co. KG), contractors or service providers for the purposes of operating our business, fulfilling requests by you and to otherwise provide products and services to you. Examples of third party service providers that we disclose your personal information to include, without limitation, mailing houses, couriers and payment processors.
We may also disclose your personal information when we are required or authorised by or under an Australian law, or a court/tribunal order.
For technical optimisation of our website, THOMAS SABO GmbH & Co. KG collects information that is not personal. The following information is collected about how you use our website:
1. Technical and statistical data
Search engine optimisation (SEO) is used to tell us when a computer or device has visited or accessed our website. This includes data such as an IP address, browser type, operating system, the date and time of your visit to the website. This data is collated to allow us to tailor our content and services of our website to better suit you. SEO does not record your personal details.
Furthermore, our online shop’s Website collects and saves anonymised data for marketing and optimisation purposes using etracker GmbH (www.etracker.com) technologies. This data can be used to create user profiles by means of a pseudonym. Cookies can be used here. The cookies enable the recognition of the Internet browser. Without the separately issued consent of the affected persons, the data cannot be used to personally identify visitors to our online shop and are not merged with personal data on the bearer of the pseudonym.
The collection and saving of data can be revoked with effect for the future at any time here: etracker.de/privacy
4. Google Analytics
This Website uses Optimizely, a Web analysis service owned by Optimizely, Inc., (‘Optimizely’). Optimizely uses so-called ‘cookies’, text files stored on your computer that permit the analysis of your use of the Website. Information on your use of this Website generated by the cookie is generally transmitted to an Optimizely server in the USA and saved there. In the event of activating the IP anonymisation on this Website, your IP address is however shortened by Optimizely in advance within European member states or in other contractual states covered by the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to an Optimizely server in the USA and shortened there. On behalf of the operator of this Website, Optimizely will use this information to evaluate your use of the Website and to compile reports on the Website activities. The IP address transmitted to Optimizely by your browser is not merged with other Optimizely data. You can prevent the saving of the cookies by correspondingly setting your browser software; however, we would like to point out that this may result in you being unable to fully use all functions of this Website . Furthermore, you can also deactivate Optimizely tracking at any time (and hence prevent the collation and transmission of the data generated by the cookie relating to your use of the Website - including your IP address - to Optimizely and the processing of this data by Optimizely) by following the instructions at http://www.optimizely.com/opt_out.
Furthermore, THOMAS SABO uses a so-called Facebook Pixel, whose cookie consent is deployed within our Web presence. It is a product owned by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (‘Facebook’). It allows the tracking of user behaviour once the user has been forwarded to the advertiser’s Website by clicking on a Facebook advert. This procedure is used to evaluate the effectiveness of Facebook adverts for statistical and market research purposes and can help optimise future advertising measures. The collated data are anonymous for us, therefore offer no conclusions regarding the identity of the users. However, the data are saved and processed by Facebook to enable a connection to the respective user profile and so that Facebook can utilise the data for its own advertising purposes in accordance with the Facebook data utilisation guidelines (https://www.facebook.com/about/privacy/). You can enable Facebook and its partners to display adverts both on Facebook and outside. Furthermore, it can save a cookie on your computer for this purpose. Consent for the utilisation of Facebook Pixel audience tracking can only be given by users who are over the age of 13. If users are younger, we request that they ask for the permission of a parent or guardian. Please click here if you would like to revoke your consent: https://www.facebook.com/settings?tab=ads
Furthermore, we are working with Criteo SA (http://www.criteo.com/privacy/). Criteo cookies are used for targeting/retargeting users of our Website, so as to display personalised ads in their future browsing.
On request, you can configure your browser by changing the browser settings so that cookies are restricted or completely blocked. Comprehensive information on how to do this with numerous browsers can be found by visiting the following Websites: youronlinechoices, Network Advertising Initiative and/or Digital Advertising Alliance. These contain information on how you can delete cookies from your computer along with general information on cookies.
Refer to your smart phone user instructions for information on how these settings can be carried out for your smart phone browser.
Users can also select their settings by visiting the following platforms: IAB Opt-Out platform, Network Advertising Initiative Opt-Out platform, Digital Advertising Alliance platform, which offer options for making a decision for all companies registered on this platform.
Please note that – even following deactivation of personalised ads from Criteo and other advertising partners – you will continue to receive ads that are, however, less accurately tailored to your interests/browsing behaviour.
How you may access your information and seek the correction of such information
You can access and update your personal information by contacting us at:
Duraflex Group Australia
Level 1, 328 High Street
Chatswood NSW 2067
DGA relies on you to correctly provide us with your accurate personal information. We will take steps reasonable in the circumstances to ensure that your personal information is accurate, up to date and complete.
You can withdraw your permission for the use, processing and forwarding of your personal information by contacting us at the above address. However, this does not apply to the personal information required for processing your orders. Once we have received your written withdrawal, we will not use, process or forward the relevant personal information for purposes other than processing your orders and we will discontinue sending you marketing materials, including our catalogues.
Further, you can opt-out of any direct marketing initiatives by selecting the option ‘unsubscribe’ on the emails we send you.
Overseas use or disclosure of personal information
We may disclose your personal information, for the reasons listed above, to the following overseas recipient:
- Our related bodies corporate, THOMAS SABO GmbH & Co. KG in Germany.
Complaints or enquiries regarding privacy
If you would like to make a complaint about a breach of the Australian Privacy Principles, please contact us on above address.
Once we receive your complaint or enquiry, we will endeavour to respond to you within a reasonable period of time. If you are not satisfied with our handling of your complaint, you have a right to notify the Office of the Australian Information Commissioner (www.oaic.gov.au).