STANDARD DELIVERY Canada
Postage costs: C$15.–
Free postage for orders over: C$50.–

EXPRESS DELIVERY Canada
Express delivery costs: C$25.–

Covid-19 notice: some orders may be slightly delayed. Thank for your understanding!

In most cases, the delivery time is between 5 and 10 days for standard and 2 to 4 days for express shipping after dispatching the order. However, delivery can take longer as we work with external logistics partners and because of delivery location. We kindly ask for your understanding.

Delivery is made by our logistics partner Canada Post, from Monday to Friday. If the deliverer is unable to deliver to you, he/she will leave a notification card in your letter box with all information where you can pick up the parcel.

Please use our alternative delivery address service and have your order comfortably delivered to your workplace, for example. Please note that the order billing address and the order delivery address must be in the same country.

You can pay with the payment methods mentioned below. Further information can be found here: Prices & Payment

Credit Card
Gift Card
PayPal

After your order has been shipped, we will send you an email containing a link to track the status of your shipment (please also check your spam folder). Please contact us at onlineservices@thomassabo.com if delivery is delayed or if according to shipment tracking the package has been sent to a person you do not know.

After completion of an order, it is not possible to cancel it due to our automated ordering process. You have the option, however, to return your order to us within 30 days of receipt (this does not apply to personalised and engraved items).

For the same reason, it is not possible to make a subsequent change of details to your order, for example, adding/removing an item or making a subsequent change/correction to the delivery address.

Your satisfaction is our ultimate goal. You can return all articles purchased from the THOMAS SABO Online Shop within 30 days of receipt.

Please send the articles as a registered letter or as a "parcel with return receipt" to the following address and keep the dispatch receipts for any potential queries. The direct costs for returning the goods are borne by you.

For the purpose of continually improving our service and offerings, it is particularly important that you provide us with the reason why you are returning the goods. Please complete the enclosed return form and include it in your return. Please note that postal returns can take several days and that we require a certain amount of time to process returns.

Goods finished in accordance with customer specifications or goods which have been clearly tailored to the personal requirements of the customer (i.e. engraved items) are non-returnable. All engraved items of jewellery are specifically for final sale and have been engraved according to customer specifications. THOMAS SABO is not liable for errors that are the result of customer instructions or specifications.

Furthermore, we would like to point out that the supplied goods must only be examined – comparable with trying them on in a real store. Should the goods be damaged as a result of further use, we reserve the right to demand compensation.

SPECIAL INSTRUCTION ON ENGRAVED ARTICLES:

You can buy any engravable THOMAS SABO article without an engraving and have it engraved afterwards. Please be advised that subsequent engraving is only possible in a THOMAS SABO shop and not in the returns department of the company.

We will immediately send back to the customer any article that arrives in the returns department with a request for engraving.

We regret to inform you that, due to our automated ordering system, we are unable to issue an exchange for a different size in our online shop. Please return the item to us and reorder it in the correct size.

You are also welcome to exchange the items within 30 days in one of THOMAS SABO’s own shops by presenting the online invoice as a proof of receipt. Please note that the goods must first be paid upon purchase on account before making the exchange and you must provide corresponding proof of payment in the shop.
In general, it is not possible to return/get a refund for an online shop order in one of our THOMAS SABO shops.

Most bracelets can be subsequently extended or shortened for a fee. Further information about this service can be found in the section on ‘service’. Or simply contact our customer service at onlineservices@thomassabo.com for further information.

You can easily determine your ring, bracelet or chain size. For instructions, click the ‘i’ information button next to the word ‘Size chart’ to be taken to the relevant page.

The instructions will open up in a new window. They can also be downloaded here:

Determining your ring size

Please note that ring pairs cannot be measured as stated above. Instead we recommend that you try them on in the shop.

Determining the bracelet size

Determining your Karma Beads bracelet size

Determining the chain length

There are some basic rules that you should follow in order for you to enjoy your precious and beautiful pieces of jewellery as long as possible. You can read about these in details under the section named ‘Caring instructions about our jewellery’.

The tarnishing of silver is a normal and natural process. The jewellery absorbs skin particles, perfume, cosmetics, etc. and also oxidises over time due to the sulphur in our air. This causes the silver to turn in a brownish colour. This is a natural reaction (which occurs also in gold jewellery), which is not due to a lack of quality.

Please note that THOMAS SABO jewellery is not rhodium-plated. There are some basic rules that you should follow in order for you to enjoy your precious and beautiful pieces of jewellery as long as possible. You can read about these in details under the section named ‘Caring instructions about our jewellery’.

Warranty Jewellery THOMAS SABO

Your THOMAS SABO jewellery comes with a 2-year warranty covering material defects and production faults from your date of purchase. The prerequisite is that you, as the consumer, have purchased the jewellery at the THOMAS SABO Online Shop. The Warranty provider is TS e-commerce Ltd, 577 Grand Boulevard, L'Île-Perrot, QC, J7V 4X4, Canada.

Please note that THOMAS SABO jewellery purchased from an authorised jeweller must also be returned there providing the items are returned with the receipt. Such items must not be returned directly to TS e-commerce Ltd.

We will repair your THOMAS SABO jewellery within this two-year warranty period following the date of purchase free of charge. If a repair is not possible or the repair deemed too expensive, we will exchange the jewellery against jewellery of equal value free of charge. The warranty lapses in the event of incorrect use, third-party repairs and careless handling and the warranty does not cover wear-and-tear, wear parts such as leather straps and satin ribbons, abuse or if the jewellery is damaged, for example during an accident. Please note the special care instructions for THOMAS SABO jewellery.

This guarantee does not replace or limit legal warranties in accordance with the valid laws of the respective country.

To take advantage of our warranty service, you can return the defective jewellery to any THOMAS SABO-owned sales outlet within this two-year warranty period. Please also provide your receipt. You can, of course, also send the defective jewellery back to our Office in Canada by post.

For your own security, we would like to point out that defective jewellery should be returned to us by registered mail or as a parcel with return receipt. We are unable to assume liability for damage, loss or theft during transport.

Warranty Watches THOMAS SABO

Your THOMAS SABO watch has a 24-month guarantee from the day of purchase covering material defects and manufacturing faults. The prerequisite for this is that you, as the consumer, at the THOMAS SABO Online Shop. This guarantee is issued by TS e-commerce Ltd, 577 Grand Boulevard, L'Île-Perrot, QC, J7V 4X4, Canada.

Please note that THOMAS SABO watches purchased from an authorised dealer must be returned to this same authorised dealer along with the completed Guarantee Certificate and must not be sent to THOMAS SABO directly.

To take advantage of this, please present the International Guarantee Certificate – dated, signed and stamped by a THOMAS SABO Shop or an authorised THOMAS SABO dealer. Please keep this Certificate in a safe place. This guarantee is only valid if batteries approved by THOMAS SABO have been used. Your watch is equipped with a quartz movement.

This guarantee is invalidated in the case of inappropriate usage, non-THOMAS SABO repairs, careless handling, wear, damage caused by normal usage (e.g. scrachted glas), abuse or damage (e.g. as a result of an accident). Wearing parts such as straps, bracelets and batteries are not included in this warranty. Please note the special care instructions for THOMAS SABO watches.

This guarantee does not replace or limit legal warranties in accordance with the valid laws of the respective country.

To take advantage of our warranty service, you can return the defective watch to any THOMAS SABO-owned sales outlet within this two-year guarantee period. Please also provide your receipt and the International Guarantee Certificate. You can, of course, also send the defective watch back to our Office in Canada by post.

For your own security, we would like to point out that a defective watch should be returned to us by registered mail or as a parcel with return receipt. We are unable to assume liability for damage, loss or theft during transport.