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Warranty information
Starting from the date of purchase, THOMAS SABO provides a two-year warranty for jewellery and watches covering material defects and manufacturing defects.
This is subject to the condition that the consumer bought the item in one of THOMAS SABO’s own shops or in the THOMAS SABO online shop. The warrantor is Thomas Sabo GmbH & Co. KG, Silberstrasse 1, 91207 Lauf, Germany.
Repairs for your THOMAS SABO piece of jewellery or THOMAS SABO watch are free for two years starting on the date of your purchase.
If this is not possible or if it is unreasonable to repair the item, we will exchange the item for an equivalent one for free.
The warranty does not cover misuse, third-party repair, negligent use, wear and tear, damage during regular use (e.g. scratched glass), misuse or damage (e.i. from an accident).
The warranty does not cover parts subject to wear and tear, such as wristbands, leather or satin wristbands and change of batteries.
The warranty on watches is only valid on the condition that batteries approved by THOMAS SABO are used. Your watch is equipped with a quartz movement.
Please pay special attention to the care instructions provided by THOMAS SABO for jewellery and watches, which can be found in the section on Product information.
Regardless of the warranty provided by Thomas Sabo GmbH & Co. KG, you are entitled to the rights within the scope of the statutory warranty. These are not limited by the warranty.
Use of our warranty service
To use our warranty service, you may take any defective item purchased within two-year time to any THOMAS SABO shop or send it directly to THOMAS SABO.
Please enclose a copy of the proof of purchase in your package as well as the completely filled out THOMAS SABO return form. You can download the form here: return form
Find out how to return your item to us here: Return, exchange and cancellation
For your own safety, we’d like to point out that you should send us the defective article in a pre-paid, trackable package.
Please note that the warranty is void on items that have not been engraved by us but by third parties.
No warranty in the case of loss or theft
Please note that the warranty does not apply to lost or stolen items – a refund of the purchase price cannot be granted in that case.
The warranty is also no longer valid if every part of a damaged item is missing (e.g. wristband is torn and all parts have been lost; a charm has fallen off, the hook and charm are both missing). In this case, we have no way of telling whether it was a material defect or damage caused by your own fault. We ask for your understanding.