We hope that you are completely satisfied with the products in your order. However, if you wish to return one or more of the items purchased from the THOMAS SABO Online Shop, you may return them to us in their original condition within 30 calendar days from the date of receipt.

The date of receipt is the day on which you or a third party named by you (who is not the carrier) took possession of the goods. If you wish to return goods directly to us, please proceed as follows:

1. Enter your return online and print out your return note and return label.
2.  Place the goods to be returned and the return form in the packaging and pack them securely. (If possible, send the items back to us in their original packaging so that the goods are protected from damage during transport).
3. Attach the downloaded return label to your parcel. This means that your parcel is immediately provided with a tracking option.
4. Hand in the parcel at your nearest DHL post office.
5. Please keep the dispatch note in case you have any queries.

Register return

If you do not use the return label provided:

Send your return prepaid as a trackable parcel to the following address:

THOMAS SABO GmbH & Co. KG
- Returns -
Silberstraße 1
91207 Lauf / Pegnitz Germany
 

Please note that in this case, you are responsible for the return shipping costs. We can only issue a refund once we have received your item, so we recommend using a trackable shipping option that allows you to monitor the shipment.

(Return shipping costs can only be refunded if the case is covered by the warranty. The refund will be processed automatically if the shipping costs are visible on the package. If not, please send us a copy of the receipt separately via email to service@thomassabo.com.)

If you would like to return goods to us via one of our THOMAS SABO Stores, please proceed as follows:

1. Enter your return online and print out your return note and return label.
2. Place the goods to be returned and the return form in the packaging and pack them securely. (If possible, send the items back to us in their original packaging so that the goods are protected from damage during transport).
3. Hand in the parcel at your nearest THOMAS SABO Store (jewellers and partner retailers are excluded from this).

Register return

Important note: A refund of an online shop order in one of our THOMAS SABO Stores is generally not possible. However, the THOMAS SABO Store will be happy to forward your return to our returns department.

Further important information:

• The delivered goods may only be used for the purpose of testing - comparable to a fitting in a shop. We reserve the right to demand compensation if the goods have deteriorated due to further use.
• Please note that returns may take several days to arrive by post and that our returns department also needs time to process them. Returns are collected at our headquarters in Lauf, Germany.
• Goods that have been manufactured according to customer specifications or are clearly tailored to the personal needs of the customer (e.g. engraved items) are excluded from cancellation. All engraved jewellery is intended for final sale and has been engraved according to the customer's instructions. THOMAS SABO is not liable for any errors caused by the customer's instructions or specifications.

Special note on engraved items:

• You can buy any engravable THOMAS SABO item without engraving and have it engraved afterwards. Please understand that subsequent engraving is only possible in a THOMAS SABO store and cannot be carried out in the returns department at the company headquarters in Lauf.
• Items that arrive in the returns department with an engraving request will be sent back to our customers immediately.