Please note that the warranty does not apply to lost or stolen items – a refund of the purchase price cannot be granted in that case.
The warranty is also no longer valid if every part of a damaged item is missing missing (e.g. wristband is torn and all parts have been lost; a charm has fallen off; the hook and charm are both missing). In this case, we have no way of telling whether it was a material defect or damage caused by your own fault. We ask for your understanding.