STANDARD DELIVERY
Shipping costs: EUR 8.90
Free shipping for orders over: EUR 75.00

Once an order has been placed, the delivery takes approximately 4 to 7 business days.

EXPRESS DELIVERY
Shipping costs: EUR 24.90

You will receive your purchased item in approximately 3 to 4 working days. Only orders placed by 1:00 pm, from Monday to Friday will be proceeded at the same day.

Shipping is made by our logistics partner UPS. Delivery is carried out from Monday to Friday. Please note that UPS does not deliver on Saturdays.

Parcels are sent with “signed for” delivery. This means that if the actual recipient cannot be found, the package can be delivered to any person (e.g. to a neighbour) as well as to a UPS Access Point or to the address assigned by the recipient (if you use UPS MyChoice). The driver will also attempt to deliver the package three working days in a row. UPS leaves an InfoNotice in the recipient's letter box after a failed attempt. If the third delivery attempt fails, the package will be brought to a UPS Centre where it will be kept for the next five working days for pick-up. The UPS Centre contact details can be found in the UPS InfoNotice.

You can pay with the payment methods mentioned below. Further information can be found here: Prices & Payment

Credit Card
PayPal

After your order has been shipped, we will send you an email containing a link to track the status of your shipment (please also check your spam folder). Please contact us at service@thomassabo.com if delivery is delayed or if according to shipment tracking the package has been sent to a person you do not know.

After completion of an order, it is not possible to cancel it due to our automated ordering process. You have the option, however, to return your order to us within 30 days of receipt (this does not apply to personalised and engraved items).

For the same reason, it is not possible to make a subsequent change of details to your order, for example, adding/removing an item or making a subsequent change/correction to the delivery address.

We hope you are completely satisfied with the products in your order. However, should you wish to return one or more of the items purchased from the THOMAS SABO Online Store, you may return them to us, in their original condition, within 30 calendar days from the date of receipt.

The day of receipt is intended as the day on which you or a third party designated by you took possession of the goods. 

If you need to send items back to us, please make sure to follow the following instructions:

1. Fill out the delivery note / return form provided in the original package and indicate the return reason as well as the return quantity.
2. Place the goods to be returned as well as the return form in the package and pack it safely. (If possible please return the items fully in their original packaging to us; the purpose for this is to protect the goods from damage during transport on return.)
3. For free return shipment you can create a return label here. Print off the filled-out label and stick it on the package.
4. Drop off package at your nearest post office.
5. Please hold onto the shipping document for future reference.

If you do not use the provided return label: 

Please return your items by registered mail to the following address:

THOMAS SABO GmbH & Co. KG
E-Commerce / Return
Silberstraße 1
91207 Lauf
Germany

Please note that you are in this case responsible for the return postage costs. We cannot issue a refund until we have received your item, so we recommend using a recorded delivery option that you can track. 
(Return costs can only be refunded if it is a case taken by the guarantee. The refund will be processed automatically, in case the shipping costs are visible on the package, if not, please send us a copy of the receipt separately by email at service@thomassabo.com.)

If you would like to return goods to us via one of our THOMAS SABO shops, please proceed as follows: 

1. Fill out the delivery note / return form provided in the original package and indicate the return reason as well as the return quantity.
2. Place the goods to be returned as well as the return form in the package and pack it safely. (If possible please return the items fully in their original packaging to us; the purpose for this is to protect the goods from damage during transport on return.)
3. Drop off the package at your nearest THOMAS SABO shop.

Important note: A refund of an online shop order in one of our THOMAS SABO shops is generally not possible. However, the THOMAS SABO Shop will gladly forward your return to our return department.

Further important information:

• The delivered goods may only be used for the purpose of examination – comparable to a fitting in a shop. We are entitled to demand compensation if there is any deterioration of the goods as a result of further use.
• Please note that it may take several days for a return to be delivered by post and for our returns department to process it. The return processing is taking place at our headquarter in Lauf, Germany.
• Goods that have been made to customer specifications or clearly tailored to the personal needs of the customer (e.g. engraved items) cannot be returned. All engraved pieces of jewellery are a final sale and were engraved in accordance with the customer's instructions. THOMAS SABO is not liable for errors such as spelling mistakes that are based on an instruction or specification provided by the customer.

SPECIAL INSTRUCTIONS FOR ENGRAVED GOODS:

• You can purchase any engravable THOMAS SABO item without having it engraved and then have it engraved later at any THOMAS SABO shop, free of charge. Please note that the subsequent engraving is only possible at THOMAS SABO’s own shops and cannot be carried out by the returns department located at the company headquarters in Lauf.
• Items sent to the returns department with a request to be engraved will be returned immediately to our customers.

You will be sent a confirmation email as soon as your return has reached the return department in Germany. Your return will usually be processed within 3-7 working days after the goods are received in Germany.

Upon receipt of items, the payment method originally used for the purchase will be credited with the cost of the goods, minus the delivery charges.

Please note that the processing of complaints, repairs and restorations may take a longer time.

PayPal refunds

The refund shall be made directly to your PayPal account. You can determine whether the refunded amount should remain in your PayPal account or be returned to your bank account.

Credit and debit card refunds

Upon receipt of the returned items, the credit or debit card originally used for the purchase will be credited with the refund. Please note that in some cases the refund may only show up on the next bank statement, depending on the bank institution.

We hope that you are completely satisfied with the products in your order. 

However, if a product does not meet your expectations and you want to change it to another product or size, there are the following options:

1. Return via our THOMAS SABO online shop:

Due to our automatic ordering system, we are unable to exchange directly via our online shop returns process. 
This also applies to an exchange to a different size.

Therefore, please send the corresponding product back to us and reorder the desired product.

You can find out how to return goods to us step by step here.

2. Exchange via one of our THOMAS SABO shops:

By submitting the invoice, you can also exchange items within 30 days in a THOMAS SABO shop. Please note that the goods must be paid for on account before the exchange and proof of this is required in the shop.
Important note: A refund of an online shop order in one of our THOMAS SABO shops is generally not possible. However, the THOMAS SABO Shop will gladly forward your return to our return department.

3. Resizing in our in-house jewelry workshop

Some items, such as chains or bracelets, can be resized later for a fee. 

You are welcome to enquire the possibilities by contacting our Customer Repair Service Team under service-repair@thomassabo.com. 

If you purchased items in a THOMAS SABO shop and stores are closed due to the national lockdown we offer an extended exchange period.

Items which were bought in our shops from 19/11/2020 can therefore be exchanged for a different item or a gift card within 30 days after shop reopening.

This renewal applies once the store has reopened for purchases that could not be returned during the regular period due to store closures, and may therefore differ from store to store.

You can easily determine your ring, bracelet or chain size. For instructions, click the ‘i’ information button next to the word ‘Size chart’ to be taken to the relevant page.

The instructions will open up in a new window. They can also be downloaded here:

Determining your ring size

Please note that ring pairs cannot be measured as stated above. Instead we recommend that you try them on in the shop.

Determining the bracelet size

Determining your Karma Beads bracelet size

Determining the chain length

There are some basic rules that you should follow in order for you to enjoy your precious and beautiful pieces of jewellery as long as possible. You can read about these in details under the section named ‘Caring instructions about our jewellery’.

The tarnishing of silver is a normal and natural process. The jewellery absorbs skin particles, perfume, cosmetics, etc. and also oxidises over time due to the sulphur in our air. This causes the silver to turn in a brownish colour. This is a natural reaction (which occurs also in gold jewellery), which is not due to a lack of quality.

Please note that THOMAS SABO jewellery is not rhodium-plated. There are some basic rules that you should follow in order for you to enjoy your precious and beautiful pieces of jewellery as long as possible. You can read about these in details under the section named ‘Caring instructions about our jewellery’.

Furthermore THOMAS SABO offers an exclusive restoration service. We intensively clean and polish the jewellery. Restoration treatment is carried out within our in-house jewelry workshop. 

For more information see restoration service.

Starting from the date of purchase, THOMAS SABO provides a two-year warranty for jewellery and watches covering material defects and manufacturing defects.

This is subject to the condition that the consumer bought the item in one of THOMAS SABO’s own shops or in the THOMAS SABO online shop. The warrantor is Thomas Sabo GmbH & Co. KG, Silberstrasse 1, 91207 Lauf, Germany.

In the event of a warranty case, your THOMAS SABO jewellery / your THOMAS SABO watch will be repaired free of charge within this two-year period.

The warranty does not cover misuse, third-party repair, negligent use, wear and tear, damage during regular use (e.g. scratched glass), misuse or damage (e.i. from an accident). (see also repair service)

To use our warranty service, you may take any defective item purchased within two-year time to any THOMAS SABO shop or send it directly to THOMAS SABO.

If you would like to return defective goods directly to us, please proceed as follows: 

1. Fill in the service form and note the return reason as well as the return quantity.
2. Place the goods to be returned as well as the service form in the package and pack it safely. 
3. If the item was not purchased through our online shop, please enclose a copy of the purchase receipt, if available. This is used to check the warranty claim.
4. Drop off package at your nearest post office or with a service shipping provider of your choice. 
5. Please return your items by registered mail to the following address:

THOMAS SABO GmbH & Co. KG
-Retoure-
Silberstraße 1
91207 Lauf
Germany

6. Please keep the shipping receipt well for any queries. (We accept no liability for damage, loss or theft during transport if proof of return cannot be provided.)

Further important information:

• If a repair is not possible or if a repair is disproportionate, we exchange the item for an equivalent one free of charge. 
• The warranty does not cover parts subject to wear and tear, such as wristbands, leather or satin wristbands and change of batteries.
• The warranty on watches is only valid on the condition that batteries approved by THOMAS SABO are used. Your watch is equipped with a quartz movement.
• Please pay special attention to the care instructions provided by THOMAS SABO for jewellery and watches, which can be found in the section on product information.
• Please note that the warranty is void on items that have not been engraved by us but by third parties.
• Regardless of the warranty provided by Thomas Sabo GmbH & Co. KG, you are entitled to the rights within the scope of the statutory warranty. These are not limited by the warranty.

User Manual Watches