You will be sent a confirmation email as soon as your return has reached the return department in Germany. Your return will usually be processed within 3-7 working days after the goods are received in Germany.

Upon receipt of items, the payment method originally used for the purchase will be credited with the cost of the goods, minus the delivery charges.

Please note that the processing of complaints, repairs and restorations may take a longer time.

PayPal refunds

The refund shall be made directly to your PayPal account. You can determine whether the refunded amount should remain in your PayPal account or be returned to your bank account.

Credit card refunds

Upon receipt of the returned items, the credit originally used for the purchase will be credited with the refund. Please note that in some cases the refund may only show up on the next bank statement, depending on the bank institution.