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Customer Service
Engraving instructions
A detailed description about how you can use the engraving function in our online shop can be found here
Further information is provided below.
Return of engraved items
According to our terms and conditions, engraved items are excluded from exchange or return. This is mentioned multiple times during the ordering process. If you are not sure which size you need for your piece of jewellery, you can order any engravable item without having it engraved and then have it engraved at any time, free of charge, at any THOMAS SABO shop.
Subsequent engravings
You can purchase any engravable THOMAS SABO item without having it engraved and decide to have it engraved later. Please understand that the subsequent engraving is only possible in one of THOMAS SABO’s own shops and cannot be carried out by the returns department located at the company headquarters in Lauf.
Items sent to the returns department with a request to be engraved will be returned immediately to our customers.
If you would like an engraved item, but there is no THOMAS SABO shop near you, please return the unengraved item within 14 days – you will receive a credit or refund. You can then reorder the item with an engraving on our online shop.
Please note that the warranty is void on items that have not been engraved by us but by third parties.
Subsequent resizing
Most engraved bracelets can be subsequently extended or shortened for a fee. Further information about this service can be found in the section on ‘Repair service’. Or simply contact our customer service at service@thomassabo.com for further information.
Subsequent changes to engravings
Please note that due to automated processes, it is not possible to subsequently change the engraving once you have completed your order in the online shop.