Important Announcement on Coronavirus (COVID-19)

    Dear customers, your health as well as the health of our employees is particularly important to us and must be protected.
    Stay safe and please take care of your and your families' health!

    These are challenging times for all of us, which require commitment, foresight and caution from everyone. Let us face this challenging time together.   


    Stores in risk areas are closed

    In order to comply with the requirements of local authorities, THOMAS SABO has decided to temporarily close stores in the critical areas in response to the spread of the coronavirus (COVID-19).

    We're happy that we have re-opened all our stores in Germany, Austria, Switzerland & Sweden. Unfortunately all our other worldwide stores have to stay closed.

    Unfortunately, due to the nationwide closings of our stores, the deliveries of any products sent to a THOMAS SABO store as a result of a service order are currently suspended. You willl be able to retrieve your products when the store reopens, upon presentation of the appropriate documentation.

    At THOMAS SABO, we are confident that the temporary closures and all further cuts in our public and private lives are short-term, yet necessary and reasonable measures. 

    The stores, which are still open, follow the recommended hygiene rules in order to ensure the best possible protection for everyone and at the same time enable individual service.

    Online shopping is still possible

    In the meantime, our online shop www.thomassabo.com is still available to you at all times for convenient shopping from home.

    Please note that due to the current situation there may be longer delivery times.  

    We have extended our return policy for your safety

    You can easily exchange or return any unwanted products bought online or in one of our stores by 15th May 2020. So therefore is no need to visit your post office and leave the house within the next few weeks. #staysafe

    Restrictions for deliveries in certain areas

    Please also be advised that the geographical locations within the following postcodes might not be reached by our delivery service providers, or can be reached but with service restrictions:

    ITALY 

    Please find the latest updates on shipping restrictions on the websites of our delivery service providers.

    AUSTRIA 

    Please find the latest updates on shipping restrictions on the websites of our delivery service providers.

    FRANCE 

    Please find the latest updates on shipping restrictions on the websites of our delivery service providers.

    SWITZERLAND

    You can find the latest updates on shipping restrictions on the websites of our delivery service providers.

    We strive to continuously update the information above and are in constant contact with our service providers.

    THOMAS SABO is closely monitoring current developments and will act in accordance with the specifications and recommendations of the local authorities and implement any further necessary precautionary measures.

    We are here for you!

    Our Customer Service team is still available to assist you with all your queries. Please use our contact form to get in touch.

    Due to the high number of queries related to the the current situation, please be advised that it might take slightly longer than usual to answer to your request. We kindly ask for your understanding.

    THANK Y❤️U! 

    Our thoughts are with all those affected. We thank all medical care teams, volunteers and helpers for their tireless commitment during these weeks. Stay safe and please take care of your and your families' health! 

    With the best wishes for good health #staysafe
    Your THOMAS SABO Team

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