General
The THOMAS SABO Privilege Club
What is the THOMAS SABO Privilege Club?
The THOMAS SABO Privilege Club is the exclusive customer club of THOMAS SABO. With membership of the THOMAS SABO Privilege Club, you gain access to very special benefits in addition to a variety of extraordinary services. Your participation is free and non-binding. Among other things, you enjoy special moments – whether at fabulous events, through preferential purchase rights or exclusive vouchers.
Benefits of membership
Why should I become a member of the Privilege Club?
With membership of the THOMAS SABO Privilege Club, you gain access to very special benefits in addition to a variety of extraordinary services. Your participation is free and non-binding. >> Go here for all benefits
Silver and Platinum status
Which benefits does the membership status Silver or Platinum offer me?
• THOMAS SABO Privilege Club Silver
If you reach a total purchase value of 750 GBP within a complete calendar year, at the beginning of the following calendar year – in addition to benefits (“Silver” column) specified in the benefits overview – you will automatically receive an additional purchase voucher to the amount of 3% of the purchases you made in the previous year. Redeemable on THOMAS SABO collections. Even if you have not made purchases of 750 GBP, all other benefits of the Silver status will nevertheless still be guaranteed.
• THOMAS SABO Privilege Club Platinum
If you reach a total purchase value of 1.500 GBP within a complete calendar year, you additionally receive all the benefits of Platinum status (see benefits overview, “Platinum” column) – and, at the beginning of the following calendar year, you automatically receive a cashback voucher to the amount of 5% of the purchases you made in the previous year. Redeemable on THOMAS SABO collections.
Option to buy limited editions – exclusively for Platinum members
As a Platinum member, you have the first option to buy new, particularly exclusive and strictly limited special editions from THOMAS SABO one week before everyone else. So that you exercise this right at the right moment, you will also receive prior information before a new limited edition product officially appears. Please note that you can only purchase our exclusive limited edition articles online.
Conditions of club membership
How can I become a member of the Privilege Club?
You become a club member by meeting our three conditions of membership in the following order:
1. You register either online or in one of our THOMAS SABO shops for a THOMAS SABO customer account (not possible in THOMAS SABO franchise shops or at specialist retail partners such as jewellers)
2. In the course of this or subsequently, you give us your consent to contact you by post and/or e-mail
3. You place an order in the THOMAS SABO online shop or in one of the THOMAS SABO shops on the basis of our General Terms and Conditions
You will then automatically become a member of our THOMAS SABO Privilege Club.
Is it also possible to join the Privilege Club in my home country?
It is currently only possible to join the Privilege Club in the following countries:
- Germany
- Austria
- Switzerland
- France
- Great Britain
- Spain
- Sweden
Membership
Member status
How do I find out the current level of my purchases for the year? How can I find out my current status?
From the time you join our THOMAS SABO Privilege Club, you can either view your current annual purchases directly in your customer profile on our website or alternatively you can enquire about it in the THOMAS SABO shop. In addition and until this time, you can naturally contact the THOMAS SABO Privilege Club Customer Support at any time at the following e-mail address:
Service address: privilege@thomassabo.com
Which customer information is available online in the customer account?
You can also access the new Customer Club information after successful login via ‘Personal data’ in ‘MY ACCOUNT’. The following information is available for you to view here:
• Customer number
Provides information about the customer number you have registered with us
• Member status
Indicates your current status in the Privilege Club. This can be either Silver or Platinum
• Current purchases
Current status of purchases made in the current calendar year since you joined the Customer Club
• Requisite purchase value to obtain your next voucher
This field shows how many purchases are still required to achieve the next bonus level
Vouchers & cashback
Which shopping vouchers do I receive as a member?
We will give every member of the THOMAS SABO Privilege Club a voucher as a welcome gift when they join and another shopping voucher for their birthday.
Members also have the possibility of receiving cashback depending on the respective member status and the purchases they made in the previous year.
• Silver: Starting from a purchase value of 750 GBP within a complete calendar year, in addition to your Silver member status, you also receive a cashback voucher to the amount of 3% at the start of the year. Redeemable on THOMAS SABO collections.
• Platinum: Starting from a purchase value of 1,500 GBP within a complete calendar year, you also receive a cashback voucher to the amount of 5% of the purchases made – and become a Platinum member with many other advantages. Redeemable on THOMAS SABO collections.
What do I need to do to receive a voucher on my birthday?
You first have to be a member of the Privilege Club and you must consent to us contacting you by email. So that we know when to send the gift, you just have to tell us your birthday.
When will I receive my welcome voucher?
You will receive your welcome voucher automatically by e-mail after registering for the Privilege Club. Please make sure that you grant us your permission to contact you by e-mail when you create your customer account, otherwise we will not be able to send the voucher to you.
What is the value of the welcome voucher?
The value depends on your country of origin and is graded as follows:
• 10 EUR (redeemable starting from a purchase value of 75 EUR) for customers from:
- Germany
- Austria
- France
- Spain
• 10 GBP (redeemable starting from a purchase value of 75 GBP) for customers from:
- Great Britain
• 10 CHF (redeemable starting from a purchase value of 75 CHF) for customers from:
- Switzerland
• 100 SEK (redeemable starting from a purchase value of 750 SEK) for customers from:
- Sweden
How can I redeem my welcome voucher?
When joining the THOMAS SABO Privilege Club, you will receive a special welcome gift in the form of a shopping voucher, which you can redeem against a fixed minimum purchase value at a THOMAS SABO store or online at www.thomassabo.com
• In-store
To redeem the voucher in one of our stores, simply show your e-mail from your smartphone. Alternatively, you can print out your welcome e-mail and present the printout to the sales associates. Our staff will then credit the voucher directly against your purchase.
• Online
To redeem your voucher in our online store, please enter the voucher code at checkout: the "Voucher Code" box can be found on the shopping basket page. The value of the voucher will then automatically be deducted from the total order value.
Your welcome voucher is not firmly linked to a customer number. You can therefore also redeem it with a newly registered online account.
What do I have to do to get my welcome voucher?
You must be a member of the THOMAS SABO Privilege Club and have given us your consent to contact you by e-mail.
>> To newsletter registration
Starting from which purchase amounts do I receive cashback vouchers and what are these vouchers worth?
Starting from a total purchase value of 750 GBP within a complete calendar year, you receive a voucher to the amount of 3% at the start of the year. You will receive your voucher automatically in the following calendar year.
Starting from total purchase value of 1.500 GBP within a complete calendar year, you receive a voucher to the amount of 5% at the start of the year and are a Platinum member with many other exclusive advantages. You will receive your voucher automatically in the following calendar year.
The amount of annual purchases to be made in the national currency to acquire the Silver voucher (3%) is:
- DE/AT/ES/FR: 750 EUR
- SE: 6,500 SEK
- GB: 750 GBP
- CH: 1,000 CHF
The annual purchases to be made in the national currency to acquire the Platinum voucher (5%) is:
- DE/AT/ES/FR: 1,500 EUR
- SE: 13,000 SEK
- GB: 1,500 GBP
- CH: 2,000 CHF
How do I obtain a personal Silver of Platinum cashback voucher?
After the beginning of a new year - provided you have reached the defined minimum number of purchases - you will receive your personal THOMAS SABO cashback voucher from us. If we have a valid agreement to receive emails or mail from you, you will be automatically informed as soon as the calculation of the cashback from the previous year has been completed. The cashback vouchers will be sent as soon as possible, but please understand that due to the extended return period during the Christmas business, we can usually only send you your cashback voucher in February of the following year.
Where and how can I redeem my cashback voucher?
You can redeem your bonus in all participating THOMAS SABO shops and online in our online shop at www.thomassabo.com. Partner companies such as jewellers and franchise companies are excluded.
Questions about accumulating purchases
What happens if I have not accumulated the defined amount of annual purchases?
Silver status: You can continue to enjoy all the advantages of the Silver member status except for the following:
• Voucher for 3% of the previous year’s purchases
Prior Platinum status: You receive Silver status and therefore the advantages of this status in future.
Do the purchases made in the THOMAS SABO outlet shops also count towards my purchases?
Yes, purchases in one of our THOMAS SABO outlet shops are also credited to your total purchases in the normal way by specifying your customer data and are thus also included in the evaluation of your total purchases.
Do orders as a guest also count towards my membership?
Please note that guest accounts and associated purchases are not eligible for the Privilege Club. Guest orders that have already been placed cannot be transferred to a registered member account and therefore do not qualify for the cashback calculation.
Do my SABOTEUR purchases also count towards my membership?
The benefits of the THOMAS SABO Privilege Club are exclusive to our THOMAS SABO customers and cannot be transferred to SABOTEUR.
Purchases made at SABOTEUR therefore have no effect on the cashback calculation of the THOMAS SABO Privilege Club.
Questions about membership
Does membership entail any costs for me?
The THOMAS SABO Privilege Club is completely free of charge for you as our valued customer. Depending on your club status, you can therefore enjoy all the benefits of the club on the basis of our club conditions without any additional fees.
Questions relating to several customer numbers
Introductory notes:
In case of multiple registrations, your customer accounts will be merged automatically. This does not result in any disadvantages for you as a customer. In the course of this process, purchases recorded on different customer accounts are also merged. This is to ensures that your customer club purchases are all stored in one unified account, increasing your overall cash-back potential and customer status.
Terminating membership
How can I terminate my membership?
You can terminate your membership of the THOMAS SABO Privilege Club at any time without notice as follows:
• By written notification by post to THOMAS SABO Privilege Club, Silberstraße 1, 91207 Lauf an der Pegnitz, Germany
• By e-mail notification to the customer service department of THOMAS SABO at privilege@thomassabo.com.
THOMAS SABO can terminate this agreement at any time with a period of notice of three months. Termination for cause shall remain unaffected. Any termination must be effected in writing. In the event of termination for cause, this shall apply upon receipt of termination.
In all cases of revocation or opposition, you can also send us an informal communication, e.g. by post, to the following address:
THOMAS SABO GmbH & Co. KG
Datenschutz
Silberstraße 1
91207 Lauf an der Pegnitz
Germany
Tel.: +49 (0) 91 23-97 15 0
Fax: +49 (0) 91 23-97 15 20
E-Mail: datenschutz@thomassabo.com
If you have issued consent for e-mail contact, you will also find a link in every THOMAS SABO Privilege Club e-mail newsletter with which you can revoke your consent to receive the newsletter with effect for the future. Further information on the subject of data protection is available here>>
Changes to content
THOMAS SABO reserves the right to discontinue, supplement or amend the THOMAS SABO Privilege Club System with due observance of a reasonable period of notice, also without observance of such a period of notice if cause exists, while reasonably safeguarding its interests. A change is deemed approved if it is not opposed within a month after the date of the postmark on the notification as per section “How can I terminate my membership”.
