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Customer Service
DATA PRIVACY
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
CONSENT
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at thomassaboonline@tregerbrands.co.za; or mailing us at:
Thomas Sabo Online
Treger Brands Retail
26, 6th Street
Wynberg, Sandton
Gauteng, South Africa, 2090
COOKIE CONSENT
We use these cookies to anonymously track your activities to provide you with an optimal experience on our site and to provide personalised advertising. THOMAS SABO may share this information with third parties such as advertising partners like Google, Facebook or Instagram. Please note that based on your settings, you may no longer be able to use all the functions of the site.
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DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. Payment: If you choose a direct payment gateway to complete your purchase, then the website stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at thomassaboonline@tregerbrands.co.za; or by mail at Thomas Sabo South Africa [Re: Privacy Compliance Officer] 26, 6th Street Wynberg Sandton, Gauteng ZA 2090 As for the newsletter: The kinds of personal information TBJC collects and holds You can always visit the THOMAS SABO online shop without providing any personal information. However, for us to provide specific services TBJC needs to collect, hold, use and disclose personal information.
NEWSLETTER
As Newsletter communication is delivered from THOMAS SABO GmbH & Co. KG, all data is hosted in Germany. Your personal information will only be collected if you provide your consent for this or TBJC is required to do so under an South African law or court/tribunal order. Address: THOMAS SABO GmbH & Co. KG Silberstraße 1 91207 Lauf Deutschland The personal information we may collect and hold includes your title, name, address (together with any additional information necessary to deliver products and services), phone number, e-mail address, date of birth and payment details. We may also collect details of products and services you have purchased from us or which you have enquired about. TBJC may collect some information that is not personal because it does not identify you or anyone else.