Return & Exchange

How can I exchange an item?

We hope that you are completely satisfied with the products in your order.  However, if a product does not meet your expectations and you want to change it to another product or size, there are the following options: Return via our THOMAS SABO online shop: Due to our automatic ordering system, we are unable to exchange directly via our online shop returns process.  This also applies to an exchange to a different size. Therefore, please send the corresponding product back to us and reorder the desired product. You can find out how to return goods to us step by step here. Exchange via one of our THOMAS SABO Stores: By submitting the invoice, you can also exchange items within 30 days in a THOMAS SABO Store. Please note that the goods must be paid for on account before the exchange and proof of this is required in the Store. Important note: A refund of an online shop order in one of our THOMAS SABO Stores is generally not possible. However, the THOMAS SABO Store will gladly forward your return to our return department. Resizing in our in-house jewelry workshop Some items, such as chains or bracelets, can be resized later for a fee.  You are welcome to enquire the possibilities by contacting our Customer Repair Service Team under  Further important information: The delivered goods may only be used for the purpose of examination – comparable to a fitting in a Store. We are entitled to demand compensation if there is any deterioration of the goods as a result of further use. Goods that have been made to customer specifications or clearly tailored to the personal needs of the customer (e.g. engraved items) cannot be returned. All engraved pieces of jewellery are a final sale and were engraved in accordance with the customer's instructions. THOMAS SABO is not liable for errors such as spelling mistakes that are based on an instruction or specification provided by the customer.

Cancellation instructions

You have the following right of cancellation: Cancellation right Cancellation policy: You have the right to cancel this purchase contract within 30 days without giving any reasons. The statutory period for revocation/return is 14 days from the date of receipt.  The day of receipt is intended as the day on which you or a third party designated by you took possession of the goods. Over and above the statutory cancellation period, THOMAS SABO gives you the opportunity to return the goods up to 30 days after receipt and thus release yourself from the purchase contract. To exercise your right of cancellation, you must inform us (THOMAS SABO GmbH & Co. KG, Silberstraße 1, D-91207 Lauf; e-mail: of your decision to cancel this contract by means of an unambiguous declaration (for example, a letter by post, fax or e-mail). For this, you can use the enclosed sample cancellation form, although this is not mandatory. To observe the cancellation period, it is sufficient to send us notification of the exercising of the right of cancellation prior to the expiry of the cancellation period. Goods finished in accordance with customer specifications or goods which have been clearly tailored to the personal requirements of the customer (i.e. engraved items) are non-returnable. All engraved items of jewellery are specifically for final sale and have been engraved according to customer specifications. THOMAS SABO is not liable for errors that are the result of customer instructions or specifications. In addition, watches are excluded from return upon the shortening and removal of links in watch bracelets, as these are changed according to customer specifications. Effects of cancellation If you cancel this contract, we will return all payments received from you, including the shipping costs (with the exception of additional costs arising as a result of you choosing a different form of shipping to the standard, less expensive shipping offered by us), immediately and no later than 14 days from the day on which we receive notification of your cancellation of this contract. For this repayment, we will use the same means of payment as used by you during the original transaction, unless otherwise explicitly agreed with you; under no circumstances will you be charged fees for this repayment. We can refuse repayment until we have received the goods or until you have provided evidence that you have returned the goods, depending on which event is earlier. You must send back the goods or hand them over to us without undue delay and no later than 14 days from the day on which you notified us of the cancellation of this contract. The deadline is met if you return the goods prior to the end of the 14-day deadline. The direct costs for returning the goods are borne by you. You must only pay for any potential loss in value of the goods if this loss in value is the result of unnecessary handling of the goods caused by checking the composition, properties and function of the goods.