Shipping & delivery
Shipping costs, shipping method and delivery time
Shipping costs: EUR 8.90
Free shipping for orders over: EUR 75.00
Once an order has been placed, the delivery takes approximately 3 to 5 business days.
Shipping costs: EUR 21.90
You will receive your purchased item on the next working day from when the order is placed. Only orders placed by 1:00 pm, from Monday to Friday will be proceeded at the same day.
Shipping is made by our logistics partner UPS. Delivery is carried out from Monday to Friday. Please note that UPS does not deliver on Saturdays.
Parcels are sent with “signed for” delivery. This means that if the actual recipient cannot be found, the package can be delivered to any person (e.g. to a neighbour) as well as to a UPS Access Point or to the address assigned by the recipient (if you use UPS MyChoice). The driver will also attempt to deliver the package three working days in a row. UPS leaves an InfoNotice in the recipient's letter box after a failed attempt. If the third delivery attempt fails, the package will be brought to a UPS Centre where it will be kept for the next five working days for pick-up. The UPS Centre contact details can be found in the UPS InfoNotice.
Delivery is carried out from Germany. The delivery can be delayed by one working day if there is a Saturday/Sunday or public holiday between order and delivery.
Please note that during bank holidays in Germany, shipping shall be carried out on the first working day after the holiday.
Use our alternative delivery address service and have your order conveniently delivered to your workplace. You can also choose an UPS Access point as your favourite delivery address during checkout.
In order to process your order, please note that the invoice address and delivery address must be located in the same country. Deliveries to addresses for poste restante, a PO box or BFPO addresses are not possible.
We regret to inform you that we cannot deliver to the following countries / EU areas:
- Canary Islands (Lanzarote, Fuerteventura, Gran Canaria, Tenerife, La Gomera, La Palma, El Hierro), Ceuta
- Channel Islands (Jersey, Guernsey, Alderney, Sark and Herm)
- San Marino, Andorra, Vatican City, Monaco
- French overseas territories (Guadeloupe, Martinique and La Réunion)
For deliveries to countries located outside the EU, we oversee customs formalities for you. Please note that, for legal reasons, we must provide the value of the items. This also applies to deliveries of gifts.
For every piece of jewellery, you will receive the matching jewellery packaging (either a THOMAS SABO branded box or satin pouch, depending on the piece of jewellery). Please note that some of the jewellery may also be sent separately in a transport-safe packaging (polybag) inside the package. As an additional service, you can add a gift bag and/or greeting card to your shopping cart order.
After your order has been shipped, we will send you an email containing a link to track the status of your shipment (please also check your spam folder). Please contact us at firstname.lastname@example.org if delivery is delayed or if according to shipment tracking the package has been sent to a person you do not know.
The package cannot be delivered
If your package cannot be delivered, it will be returned to us. You will automatically receive a refund based on the value of your order. Should you still wish to have the item, we ask you to reorder the item and provide the correct delivery address.
If an order containing an engraved item cannot be delivered, you will be contacted by phone or email and asked to provide us with the correct delivery address or alternative delivery address, since engraved items cannot be returned.
The package is damaged and/or empty or incomplete
If upon delivery, you determine that the package is damaged, please do not accept the package, so that the logistics partner can immediately initiate a damage report.
If it’s not possible to refuse delivery of the package, please contact us immediately after receiving the package either by email at email@example.com or by telephone on +49 (0) 9123/ 7515 0. Of course, we’ll gladly oversee reporting the damage to our logistics partner for you. In order for us to do this, however, we’ll require you to send us a picture of the damaged package.