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Service Guide Jewellery Service Guide Watches Service Guide Eyewear How do I set my watch? User Manual Watches
Please note that it is unfortunately technically not possible to re-purchase earrings (purchased as a pair) individually in the THOMAS SABO Online Shop or in any THOMAS SABO Store.
Return of engraved items: According to our terms and conditions, engraved items are excluded from exchange or return. This is mentioned multiple times during the ordering process. If you are not sure which size you need for your piece of jewellery, you can order any engravable item without having it engraved and then have it engraved at any time, free of charge, at any THOMAS SABO’s own stores. Subsequent engravings: You can purchase any engravable THOMAS SABO item without having it engraved and decide to have it engraved later. Please understand that the subsequent engraving is only possible in one of THOMAS SABO’s own stores and cannot be carried out by the returns department located at the company headquarters in Lauf. Items sent to the returns department with a request to be engraved will be returned immediately to our customers. Please note that the warranty is void on items that have not been engraved by us but by third parties. Subsequent resizing: Most engraved bracelets can be subsequently extended or shortened for a fee. Further information about this service can be found in the section on Repair Service. Or simply contact our customer service at email@example.com for further information. Subsequent changes to engravings: Please note that due to automated processes, it is not possible to subsequently change the engraving once you have completed your order in the online shop.
Caring instructions for our Jewellery
You can prolong the life of your jewellery by properly and regularly caring for it. There are some basic rules that you should follow in order for you to prolong the life of your precious and beautiful pieces of jewellery: If possible, rings and other pieces of jewellery should not be worn while carrying out home and garden work, exercising or bathing (salt or chlorine water). Jewellery should be removed before going to bed or taking a shower. Perfume or hairspray can cause the jewellery to become dull and decrease its shine. We recommend putting perfume, hairspray or other cosmetics on first before putting on your jewellery. Pearls should not come into contact with perfume, make-up or hairspray. Alcohol or other solvents can damage the surface of the pearls. Pearls should be kept separately from other jewellery, ideally in a cloth bag or wrapped in a soft cloth. That way you can prevent your synthetic pearls from being scratched. Cleaning Soap, cream and make-up residues can be removed using an ultrasonic device. The ultrasonic device should not be filled with abrasive cleaning agents. It is best to use water with a little bit of neutral cleaning agent. Please use a jewellery cleaning cloth to polish slightly tarnished areas and remove dullness, bringing the jewellery back to its original shine. If the discoloration and dullness can't be removed with the jewellery cleaning cloth, we recommend using a jewellery bath solution. Jewellery cleaning products such as the cleaning cloth - especially designed for our jewellery - and the jewellery bath can be purchased at THOMAS SABO Stores or on the Online Store at: Jewellery Boxes & Care. Our cleaning products are suitable for both pure 925 Sterling silver and gold-plated jewellery. Please carefully follow the instructions for use. Best results are achieved when the item is first dipped, dried thoroughly and finally rubbed and polished with the jewellery cleaning cloth. Oxidised pieces of jewellery should not be cleaned in the jewelry bath, if you don´t want the oxidation (blackened) effect to be reomoved. The surface can, however, be polished with a cleaning cloth. Jewellery with imitated pearls, freshwater cultured pearls, lapis lazuli, coral, turquoise, mother-of-pearl, jasper, howlith or hematite are also not suitable for cleaning in the jewellery bath. Only the silver parts on leather wristbands, rubber straps or straps made of any other sort fabric may be cleaned using a silver cloth. Do not put leather wristbands and fabric straps in silver immersion baths or clean them using an ultrasonic device. Other commercial specialist silver or gold jewellery dipping baths may also be used. Please follow the instructions for use and, if in doubt, make sure that stones, pearls and cold enamel are compatible.
Caring instructions for our watches
Water resistance A waterproof watch is designed to prevent external elements (e.g. water, air or dust) from penetrating the inside of the watch. The degree to which the watch is resistant to water is expressed in »ATM«units corresponding to the pressure (formerly bar) of the physical atmosphere. Please note: the higher a watch’s ATM, the more resistant it is to water. The water resistance of your THOMAS SABO watch is dependent on the model. The following information about waterproofness can be found on the bottom of the case: Waterproof up to 3 ATM (splashes of water, rain) Waterproof up to 5 ATM (bathing, washing, showering) Waterproof up to 10 ATM (swimming, snorkelling) The water resistance level might change over time. Regular wear and tear on the seals or improper use may affect the waterproofness. We therefore recommend having the water resistance of your watch checked on an annual basis. Care and cleaning In order to guarantee that your THOMAS SABO watch lasts a long time, we recommend to observe the following care instructions: Avoid exposing your watch to extreme environmental conditions, such as strong sunlight or high or low temperatures. Extreme temperatures will shorten the battery’s life. Watches with leather wristbands do not tolerate wet and moist conditions. Try to keep them dry at all times so that they do not become porous and brittle. Never operate the chronograph crown or push buttons under water. If water or condensation forms under the glass, have your watch professionally inspected. Trapped water can affect the watch’s functioning. Avoid extreme vibrations or shocks. Your watch is designed to withstand shocks that occur during normal use. Do not use soaps or other chemicals that can damage your watch. Chemicals, solvents or greases may cause discoloration or damage to the case and wristband. You can easily remove dust or dirt from your watch using a soft, slightly dampened cloth. Please use only clear water. Do not use soap or other cleaning products. The cleaning cloth should be untreated (no silver cleaning cloths or similar). Do not immerse the watch in water unless it is waterproof (see details on the back of the case). This product by THOMAS SABO is subject to Directive 2002/96/EC of the European Parliament and of the Council on waste electrical and electronic equipment and the German Electrical and Electronic Equipment Act (ElektroG). This device was available in stores after 13/08/2005 and may not be disposed of with regular household rubbish. To dispose of this device, please use the appropriate take-back systems provided by your local authority, making sure to also observe any other regulations in this context.
Caring instructions for our diamond Jewellery
Diamonds are graded worldwide based on the 4Cs (Carat, Cut, Clarity, Colour). Carat: The carat number indicates the weight of the stone. The stone size varies depending on the model for our items. The carat details can be found in our Fine Jewellery items in the item details. Cut: THOMAS SABO uses diamonds cut with facets. Diamonds in the Fine Jewellery collection feature the classic brilliant cut. Clarity: Most diamonds have tiny natural features called inclusions. The smaller and fewer the inclusions, the better the light can penetrate the stone. THOMAS SABO uses SI grade diamonds. Colour: THOMAS SABO uses white diamonds with the colour definition G/H. Kimberly Process The diamonds for THOMAS SABO collections are sourced exclusively from legitimate sources that are not involved in financing conflicts. They comply with the applicable United Nations resolutions and are subject to the Kimberley Process (System of Warranties) certification system. Based on its personal knowledge and/or the written guarantees provided by the supplier of these diamonds, THOMAS SABO hereby guarantees that diamonds are conflict-free.
Caring instructions for our sunglasses
In order to guarantee a long service life for THOMAS SABO eyewear, the following points should be observed: Do not place eyewear with the glass side on table surfaces or other surfaces as this will scratch the lenses. Always pack in the enclosed case. Always keep eyewear in your handbag or similar in the case, to prevent damage to the frame or lenses. If the eyewear is dropped, lenses can break or scratch, or the frame can be deformed. Acetate ends on the temple can become discoloured if hairspray, strong perfumes, hair gels, creams etc. are used. Nose pads are sensitive and can become discoloured by make-up, creams, etc. Please clean regularly with eyewear cleaner and lukewarm water. Only use clean eyewear cloths or microfibre cloths to clean the frame and lenses. Do not apply strong pressure. Other cleaning agents can be aggressive and change the colour of lenses, acetates or metals and damage them. Avoid long exposure to heat or excessive heat (e.g. in the sauna, leaving the eyewear on the dashboard in the car or contact with steam). Eyewear must not be used as safety glasses for manual work as it does not meet the requirements of safety glasses. EU Declaration of Conformity
Instructions for wear for children
Children under 3 should only wear the jewellery under adult supervision, as small parts could be swallowed. To ensure that the recipient enjoys the gift for as long as possible, please note that, despite the use of high-quality silver and gold alloys, our jewellery items are not completely resistant to impacts, scratches and other damage that can occur when playing and crawling. All our jewellery items are, of course, nickel-free.
Traces of wear and tear on polished silver- and gold-plated surfaces
All THOMAS SABO silver pieces are crafted using 925 sterling silver and gold pieces are plated using 18 carat yellow or rose gold. Please note that traces of wear and tear (e.g. scratches) are more visible on items which have larger polished silver or gold surfaces as on other items. These can occur even after a short time. External influences like scratches and tarnishing are normal signs of wear and tear and are no material faults! Store your silver jewellery in a clean, dry place away from direct sun exposure. Please avoid storing your jewellery in damp and hot conditions as this can cause silver and gold plating to discolour and tarnish. It is advisable to remove all jewellery when partaking in any physical or labour intensive activities. For this same reason, it is also advisable not to wear jewellery when asleep at night. Skin and hair products such as body lotions, perfumes and creams can react adversely with jewellery causing precious metals to tarnish and/or erode. It is advisable to apply any cosmetic products in advance of putting on jewellery. You can refresh the shine of your jewellery piece by polishing the item with a silver/gold cleaning cloth. Furthermore, we offer a professional reconditioning service at our workshop. Please note that it can´t be avoided that in process of reconditioning a silver abrasion will occur. A result of this is that existing engravings could become weaker.
Warning about forgery
THOMAS SABO stands for lifestyle products of the highest quality and innovative design. For us to continue providing you with the very best quality, we kindly request that you adhere to certain criteria when purchasing our products online. You will only be able to purchase THOMAS SABO goods in proven quality via our main Website www.thomassabo.com and from our official online partners. The Store Finder section of our Website provides information on our official points-of-sale. Our authorized partners are clearly identified by direct links to their respective online shops. Unfortunately, our company is frequently featured by dishonest Internet dealers on dubious Websites offering counterfeit goods. To this end, these Websites frequently resemble our official THOMAS SABO Website and even feature our name in their Internet address to trick users and online purchasers into believing they are bona fide. Nevertheless, they have nothing to do with our main Website www.thomassabo.com Furthermore, check for correct grammar and spelling in the online shops. Extreme price reductions and deviations from the original product prices also tend to point towards potential counterfeits. As a company, we are actively fighting these dishonest Internet dealers, working in close collaboration with international customs to uncover and immediately confiscate counterfeits. These measures are designed to protect our customers as the counterfeit goods are cheaply-made plagiarisms, produced without any quality checks and which frequently result in harmful side effects.