Our ‘Click & Collect’ service offers you the chance to purchase products online and have them delivered directly to a THOMAS SABO Store near you. To do this, simply select the ‘Click & Collect’ option when providing your ‘Delivery address’ during the checkout process. You can use the drop-down menu to select the THOMAS SABO Store you prefer. Afterwards, you will be guided through the rest of the checkout process. As soon as your package is ready for pick-up, we will notify you with an email. Can I also have my chosen products sent to my jeweller? No, this is unfortunately not possible. The 'Click & Collect' function can only be used for selected THOMAS SABO Store. Can I have my chosen products sent to a THOMAS SABO store abroad? You can send your chosen products to any THOMAS SABO Store of your choice in the country, irrespective of where you live. It is unfortunately not possible to send abroad, however. How long will my order be kept in the THOMAS SABO store? Your order will be kept in the THOMAS SABO Store for you for seven days and then automatically returned to our headquarter. If I do not like the product, can I get an immediate refund in the THOMAS SABO store? It is not possible to receive a cash refund directly in the THOMAS SABO Store. The purchase amount will be refunded as quickly as possible to the means of payment selected during the purchase process.

Place your chosen items in the shopping basket. To use the ‘Click & Collect’ service, please select ‘Send to THOMAS SABO Store’. With the help of a drop-down list, you can now select the store to which you would like your products to be sent. The address, contact data and opening times of the THOMAS SABO Store in question will be displayed for you. You will then receive an e-mail with confirmation that we have received your order. Once your consignment has arrived at your chosen THOMAS SABO Store, you will again receive an e-mail – this is the binding notification that your products are ready for collection and informs you how long they will be kept for you. Please note: The package will be stored in the store for you for seven days and then automatically returned to headquarters. With this e-mail and a valid ID (ID card/driving license), you can collect the order from your THOMAS SABO Store. Alternatively, you can appoint a person authorised by you to collect the order from the store. In order for your package to be handed over, this person must also present this e-mail, an authorisation to act bearing the name of the person collecting and a valid ID (ID card/driving license).

Our ‘Click & Reserve’ service offers you the chance to reserve the products you want online and then conveniently pick them up in a THOMAS SABO Store near you. On the product detail page, choose the colour and size of the piece of jewellery you want to reserve. Then click on the ‘Check in-store availability’ link. Then enter the desired city or postcode – the THOMAS SABO Store near you that offer the ‘Click & Reserve’ service and have the items in stock will then be displayed. How long will my jewellery be reserved? We usually reserve your jewellery for the following three days. However, please refer to the e-mail sent to you by the THOMAS SABO Store for the exact date as soon as the staff have put the products back for you. Can I reserve a product in a larger quantity? The basic rule applies: Each variant of a product can only be reserved once. For example, if you want to reserve the exact same ring in the same size and colour, this will not work. However, you are welcome to reserve the ring in two sizes or in two colours – and then decide in the store. Can I also make a reservation with my jeweller? No, this is unfortunately not possible. The 'Click & Reserve' function can only be used for selected THOMAS SABO Stores. Can I cancel or adjust my reservation in the store? If you don't like the product you reserved, you can simply leave it in the store and of course you don't have to buy it. Also, if you find that a different size fits you better or you like another piece of jewellery better, simply change your reservation in the store! Can I save my reservation list and send it at a later date? Yes, that’s possible. However, you must be logged in to do so. Then the items that you have added to your as yet unsent reservation list will be automatically saved for you. The next time you log in, you can view your reservation list in your account, add further jewellery designs if you wish and then reserve the jewellery pieces together.

Decide on the colour and size of the jewellery item that you would like to reserve on the product detail page. Then click on the ‘Availability in the stores’ link. In the next step, enter the desired city or postcode. You will now be shown the THOMAS SABO Stores in the area that offer the 'Click & Reserve' function. Incidentally: You can also make reservations in foreign THOMAS SABO Stores if they participate in 'Click & Reserve'. Furthermore, you can see whether the piece of jewellery is available in the respective stores. As soon as all your chosen products are on the reservation list, you can reserve your items by clicking on the ‘Complete reservation’ button. You will then receive an e-mail with confirmation that we have received your request. After the staff at the THOMAS SABO Store have checked your order and put the products back, you will receive another email – only this will provide binding information about whether your products are available and how long they will be held back for you.

Ear piercing with THOMAS SABO: How it works: The earlobes are thoroughly cleaned on both sides with the alcohol swab. Allow the alcohol cleanser to work for 30 seconds and dry. The instrument is pushed through. The closure is positioned automatically. This guarantees sufficient distance between the earlobe and the clasp. The pressure is released from the instrument and it is then carefully removed downwards. The THOMAS SABO sales advisor will be happy to give you tips on the correct care of your new pierced ears. From 24 hours after ear piercing, you should regularly apply a care product twice a day. QUESTIONS ABOUT EAR PIERCING? WE HAVE THE ANSWERS: At what age can ear piercings be performed? There is no minimum age for ear piercing. The decision to pierce children's ears is at the discretion of their parents or guardians. However, we recommend waiting until at least their 4th birthday. Parents/legal guardians must provide a written declaration of consent for minors. For children under the age of 16, they must be present during the ear piercing. Does ear piercing hurt? THOMAS SABO uses branded devices that pierce ear holes almost painlessly within a few seconds. At most, you will feel a brief pinch. How do I look after new pierced ears properly? Your THOMAS SABO sales advisor will provide you with care instructions after the ear piercing, in which everything is explained in detail. We ask you to follow the instructions so that the healing process runs smoothly. After having your ears pierced, make sure you look after them regularly - at least twice a day. Wear the initial studs for at least six weeks without taking them out. IN THE BEST HANDS: Leading international brand THOMAS SABO uses the ear piercing system from brand manufacturer STUDEX. Over 100 million ear holes have already been pierced worldwide with the precision instruments from STUDEX - a sign of trust and quality. Trained specialists Only trained sales consultants who have completed a special STUDEX training programme are allowed to pierce ears at THOMAS SABO. WHICH PARTS OF THE EAR ARE ELIGIBLE? THOMAS SABO offers ear piercing in the earlobe. Multiple ear piercings per ear are also popular, e.g. for combinations of two to three ear studs in the earlobe. Your THOMAS SABO sales advisor will be happy to help you select the earrings after removing the medical ear studs. HOW DOES THOMAS SABO PIERCE THE EAR HOLES? Fast, gentle and barely noticeable The STUDEX system used by THOMAS SABO is very gentle thanks to its patented technology and thin studs. Particularly quiet on the ear The handling of this system is almost noiseless, so that even children are not startled. Sterile application Thanks to the use of sterile cartridges, THOMAS SABO sales advisors do not touch the ear stud or the clasp during the piercing process. The device itself also never comes into direct contact with the ear. Optimal healing The automatically correct positioning of the clasp on the stud allows sufficient air to reach the ear hole and, like the narrow stitch channel, contributes to optimal healing. Hypoallergenic earrings We do not use THOMAS SABO ear jewellery for ear piercing, but special medical ear studs from STUDEX made of surgical steel and real gold. They fulfil the EU REACH regulation. They are hypoallergenic and skin-friendly and therefore ideal for avoiding allergic reactions. Stylish ear jewellery after the healing phase After the healing phase with wearing the medical ear studs, you can finally choose your favourite earrings at THOMAS SABO. Whether discreet studs or eye-catching earrings - THOMAS SABO offers you a large selection of high-quality, handmade jewellery made from 925 sterling silver. TIME FOR EARRINGS! You are welcome to make an appointment for ear piercing at your THOMAS SABO store. However, this is usually only necessary during peak times around public holidays or if you would like to have a child's ears pierced. This means you don't have to wait in the store and the THOMAS SABO sales advisors can allow enough time for the appointment in advance. Service Guide Ear piercing      

For the first six weeks, we recommend Wash your hands thoroughly before touching your ear stud or ear. Care for the front and back of your ear twice a day with the After Piercing Lotion without removing the ear stud. Rotate the ear stud 2-3 times through 180° to the left and 180° to the right, i.e. only ½ turn each time, to prevent hair from wrapping around the pin of the ear stud on the back of the ear. Keep the ear dry between care applications. Ensure that the ear does not come into contact with hairspray, shampoo, soap or other products. After shampooing, the ear should be rinsed with clear water and then treated with the after piercing lotion as described above. Do not remove the ear stud during the first six weeks. Do not touch your ear and / or the ear stud unnecessarily. Leave the ear stud fastener correctly in the notch of the ear stud pin and check the correct fit of the ear stud fastener during each care process. This ensures that the ear stud sits securely and that sufficient air reaches the canal. An ear stud that is too tight (see illustration) can lead to an infection. Tips for replacing the ear stud after the healing phase Use the fingernail of the index finger of one hand to grasp under the ear stud head and the other hand to grasp the ear stud clasp. Pull on both parts while turning one part to the left and the other to the right. Make sure that you pull both parts apart in a straight line. If the ear stud fastener is too tight, hold a cotton pad soaked in after piercing lotion on it for four to five minutes. Repeat steps 1 - 3 above and the ear stud fastener will loosen more easily.

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We offer the THOMAS SABO Recycling Service in selected THOMAS SABO stores. Defective products that no longer fulfil the warranty conditions can be returned for recycling in exchange for a voucher (code). This service is an additional option to our regular repair service. If you would like to find out more about our recycling service, please contact our Customer Repair Service Team (service-repair@thomassabo.com). Redemption conditions of the voucher (code) from the recycling service: Redeemable in your local THOMAS SABO store or in the THOMAS SABO webstore. No combination with other discount/value vouchers Exclusion of limited editions and gift card purchases Also applicable to already reduced items. Minimum order value: €75 No cash payment possible Can only be redeemed once Valid for 3 years from issue  

Where can I have my jewellery engraved? Jewellery engraving in-store and online Have one of our customisable pieces of jewellery engraved and turn it into a very special gift for yourself or a loved one with a meaningful date or initials. We offer this engraving service in each of our stores and in the online shop. You can find your nearest store here. You can get more information about the costs directly in the store. Handwriting engraving service exclusively in the store Would you like to personalise your engraving even more? Then take advantage of our creative handwriting engraving service, which we offer in selected stores. The handwritten messages or personal drawings give your piece of jewellery emotional depth and tell your own story. You can get more information about the costs in your store. What is the difference between the two engraving options? Both options offer you a personalised piece of jewellery that is unique with your individual message. When engraving with predefined fonts, you can choose between different symbols and fonts. Your message will be engraved on the piece of jewellery accordingly. With handwriting engraving, you can give your piece of jewellery a very unique touch. Your handwritten or drawn message will be transferred to your piece of jewellery. This service is only available in stores. Is the handwriting engraving service offered in every store? We offer this service in selected stores. You can find your nearest store using our Store Finder. Simply set the ‘Handwriting engraving service’ filter.