- Home
- /
- Customer Service
- /
- Services
Customer Service
Services
Repair service
Defective THOMAS SABO pieces of jewellery that are not covered by the warranty or warranty claim shall be repaired at your own expense, subject to the discretion and judgement of THOMAS SABO GmbH & Co. KG. Please note that we can only provide the repair service if the product can be returned to us in its original, perfect condition, with all necessary spare parts available for the repair and with no repair attempts having been made on the item.
We have a supply of stones and other components for the repair of items from older collections. However, we are not able to guarantee the replacement of all parts.
THOMAS SABO does not have fixed repair prices. You will receive a non-binding quote and can then decide whether and which repairs should be carried out. Please note that costs for the return of the jewellery may apply in addition to the repair costs. These may apply even if you do not opt to have the repair carried out.
Should you wish to use our repair service, you can take the defective piece of jewellery to any THOMAS SABO shop or send it to us directly.
Please use the THOMAS SABO return form and fill it out completely to send us your package. You can download the form here: return form
Find out how to return your item to us: Return, exchange & cancellation
For your own safety, we’d like to point out that you should send us the defective article in a pre-paid, trackable package.
Restoration service
THOMAS SABO offers an exclusive restoration service. We intensively clean and polish the jewellery. Restoration treatment is carried out by our professionals. The piece of jewellery usually looks ‘new’ again after the service is completed. However, we are not able to guarantee a successful end result.
We will gladly make you a non-binding quote. You can then decide whether and which restoration service should be carried out. Please note that costs for the return of the jewellery may apply in addition to the restoration costs. These may apply even if you do not opt to have restoration treatment carried out. Excluded from the restoration service are leather and satin straps, leather wristbands, knotted pearl necklaces, discoloured pearls and deep scratches or hammer marks on silver parts.
You can take your jewellery to any THOMAS SABO shop or send it directly to us for the restoration service.
Please use the THOMAS SABO return form and fill it out completely to send us your package. You can download the form here: return form
Find out how to return your item to us: Return, Exchange & Cancellation
For your own safety, we’d like to point out that you should send us the defective article in a pre-paid, trackable package.
The jewellery is tarnished
The tarnishing of silver is a normal and natural process. The jewellery absorbs skin particles, perfume, cosmetics, etc. and also oxidises over time due to the sulphur in our air. This causes the silver to turn in a brownish colour. This is a natural reaction (which occurs also in gold jewellery), which is not due to a lack of quality.
Please note that THOMAS SABO jewellery is not rhodium-plated. There are some basic rules that you should follow in order for you to enjoy your precious and beautiful pieces of jewellery as long as possible. You can read about these in details under the section named ‘Caring instructions about our jewellery’.
Determining the right jewellery size
You can easily determine your ring, bracelet or chain size. For instructions, click the ‘i’ information button next to the word ‘Size chart’ to be taken to the relevant page.
The instructions will open up in a new window. They can also be downloaded here:
Please note that ring pairs cannot be measured as stated above. Instead we recommend that you try them on in the shop.
Single earring
Please note that it is unfortunately technically not possible to re-purchase earrings (purchased as a pair) individually in the THOMAS SABO Online Shop or in any THOMAS SABO shop.