Shipping Information Delivery is carried out from Germany. Please note that during bank holidays in Germany, shipping shall be carried out on the first working day after the holiday. In order to process your order, please note that the invoice address and delivery address must be located in the same country.
After your order has been shipped, we will send you an email containing a link to track the status of your shipment (please also check your spam folder). Please contact us at email@example.com if delivery is delayed or if according to shipment tracking the package has been sent to a person you do not know.
The package cannot be delivered
If your package cannot be delivered, it will be returned to us. You will automatically receive a refund based on the value of your order. Should you still wish to have the item, we ask you to reorder the item and provide the correct delivery address. If an order containing an engraved item cannot be delivered, you will be contacted by phone or email and asked to provide us with the correct delivery address or alternative delivery address, since engraved items cannot be returned.
The package is damaged and/or empty or incomplete
If upon delivery, you determine that the package is damaged, please do not accept the package, so that the logistics partner can immediately initiate a damage report. If it’s not possible to refuse delivery of the package, please contact us immediately after receiving the package either by email at firstname.lastname@example.org. Of course, we’ll gladly oversee reporting the damage to our logistics partner for you. In order for us to do this, however, we’ll require you to send us a picture of the damaged package.