Our ‘Click & Collect’ service offers you the chance to purchase products online and have them delivered directly to a THOMAS SABO Store near you. To do this, simply select the ‘Click & Collect’ option when providing your ‘Delivery address’ during the checkout process. You can use the drop-down menu to select the THOMAS SABO Store you prefer. Afterwards, you will be guided through the rest of the checkout process. As soon as your package is ready for pick-up, we will notify you with an email. Can I also have my chosen products sent to my jeweller? No, this is unfortunately not possible. The 'Click & Collect' function can only be used for selected THOMAS SABO Store. Can I have my chosen products sent to a THOMAS SABO store abroad? You can send your chosen products to any THOMAS SABO Store of your choice in the country, irrespective of where you live. It is unfortunately not possible to send abroad, however. How long will my order be kept in the THOMAS SABO store? Your order will be kept in the THOMAS SABO Store for you for seven days and then automatically returned to our headquarter. If I do not like the product, can I get an immediate refund in the THOMAS SABO store? It is not possible to receive a cash refund directly in the THOMAS SABO Store. The purchase amount will be refunded as quickly as possible to the means of payment selected during the purchase process.

Place your chosen items in the shopping basket. To use the ‘Click & Collect’ service, please select ‘Send to THOMAS SABO Store’. With the help of a drop-down list, you can now select the store to which you would like your products to be sent. The address, contact data and opening times of the THOMAS SABO Store in question will be displayed for you. You will then receive an e-mail with confirmation that we have received your order. Once your consignment has arrived at your chosen THOMAS SABO Store, you will again receive an e-mail – this is the binding notification that your products are ready for collection and informs you how long they will be kept for you. Please note: The package will be stored in the store for you for seven days and then automatically returned to headquarters. With this e-mail and a valid ID (ID card/driving license), you can collect the order from your THOMAS SABO Store. Alternatively, you can appoint a person authorised by you to collect the order from the store. In order for your package to be handed over, this person must also present this e-mail, an authorisation to act bearing the name of the person collecting and a valid ID (ID card/driving license).

Our ‘Click & Reserve’ service offers you the chance to reserve the products you want online and then conveniently pick them up in a THOMAS SABO Store near you. On the product detail page, choose the colour and size of the piece of jewellery you want to reserve. Then click on the ‘Check in-store availability’ link. Then enter the desired city or postcode – the THOMAS SABO Store near you that offer the ‘Click & Reserve’ service and have the items in stock will then be displayed. How long will my jewellery be reserved? We usually reserve your jewellery for the following three days. However, please refer to the e-mail sent to you by the THOMAS SABO Store for the exact date as soon as the staff have put the products back for you. Can I reserve a product in a larger quantity? The basic rule applies: Each variant of a product can only be reserved once. For example, if you want to reserve the exact same ring in the same size and colour, this will not work. However, you are welcome to reserve the ring in two sizes or in two colours – and then decide in the store. Can I also make a reservation with my jeweller? No, this is unfortunately not possible. The 'Click & Reserve' function can only be used for selected THOMAS SABO Stores. Can I cancel or adjust my reservation in the store? If you don't like the product you reserved, you can simply leave it in the store and of course you don't have to buy it. Also, if you find that a different size fits you better or you like another piece of jewellery better, simply change your reservation in the store! Can I save my reservation list and send it at a later date? Yes, that’s possible. However, you must be logged in to do so. Then the items that you have added to your as yet unsent reservation list will be automatically saved for you. The next time you log in, you can view your reservation list in your account, add further jewellery designs if you wish and then reserve the jewellery pieces together.

Decide on the colour and size of the jewellery item that you would like to reserve on the product detail page. Then click on the ‘Availability in the stores’ link. In the next step, enter the desired city or postcode. You will now be shown the THOMAS SABO Stores in the area that offer the 'Click & Reserve' function. Incidentally: You can also make reservations in foreign THOMAS SABO Stores if they participate in 'Click & Reserve'. Furthermore, you can see whether the piece of jewellery is available in the respective stores. As soon as all your chosen products are on the reservation list, you can reserve your items by clicking on the ‘Complete reservation’ button. You will then receive an e-mail with confirmation that we have received your request. After the staff at the THOMAS SABO Store have checked your order and put the products back, you will receive another email – only this will provide binding information about whether your products are available and how long they will be held back for you.

EAR PIERCING WITH THOMAS SABO In the best of hands For ear piercing, we do not use THOMAS SABO ear jewellery but special, medical ear studs from STUDEX who are the global piercing leader and largest manufacturer of ear piercing. Over 100 million ear piercings have been performed using STUDEX precision instruments worldwide, signaling trust and quality.  STUDEX ear studs are made from surgical steel and real gold, and comply with the EU Reach Regulation. They are hypoallergenic and skin-friendly to prevent allergic reactions. Only trained sales associates who have completed the required training program are authorised to pierce ears at THOMAS SABO.   QUESTIONS ABOUT EAR PIERCING AT THOMAS SABO: Which parts of the ear can be pierced? THOMAS SABO offers lobe piercings only. We can do multiple lobe piercings, such as two to three ear studs on the earlobe using STUDEX ear studs for the initial piercing/s.  How are the ears pierced?  The earlobe/s are cleaned thoroughly on both sides with an alcohol swab. The alcohol is left to act and dry for 30 seconds.  The position of the piercing is marked with a non-toxic pen. The piercing device is cleaned with alcohol and a sterile cartridge containing the stud and clasp is inserted to the device. Thanks to the sterile cartridge, the piercer never touches the stud or clasp and the device itself never comes into direct contact with the ear either. The device is aligned to the position of the mark and the handle is squeezed firmly to pierce the ear almost painlessly within a few seconds. At most, you will feel a brief pinch. From what age is ear piercing allowed? There is no minimum age for ear piercing. The decision to pierce children’s ears is at the discretion of the parent/s or guardian/s. However, we recommend waiting at least until the child’s 4th birthday. Parents/guardians must provide written consent in the case of minors. For children under 16, they must be present when the ears are pierced. How do I care for a new ear piercing? Redness or swelling may appear shortly after a piercing. Don’t worry, this is a normal reaction. Your THOMAS SABO sales associate will give you care instructions explaining everything in detail. In order for optimal healing, we ask you to follow the instructions carefully. This will involve cleaning your piercing twice a day with a piercing lotion for six weeks and keeping the ear/s dry. How long until I can remove the medical stud/s and wear other earrings? After six weeks you will be able to swap your stud/s to your favourite THOMAS SABO earrings and experience unique mix and match styling. Combine different designs for an on-trend ear candy look! How much does it cost? The piercing service is complimentary with each ear stud priced at £20. Book your appointment now Walk-ins are welcome or book online to make an appointment. If you wish for your child’s ears to be pierced we recommend you make an appointment to avoid waiting in the store. You can book an appointment in selected THOMAS SABO stores - click here for more information. Service Guide Piercing  

For the first six weeks we recommend Wash your hands carefully before touching your ear stud or ear. Apply the After Piercing Lotion to the front and back of your ear twice a day without removing the ear stud. Turn the ear stud 2 – 3 times 180 ° to the left and 180 ° to the right, i.e. only ½ turn each time, to avoid hair wrapping around the pin of the ear stud on the back of the ear. Keep the ear dry between care applications.Make sure that no hairspray, shampoo, soap or other preparations come into contact with the ear. After washing the hair, the ear should be rinsed with clear water and then the After Piercing Lotion should be applied as described above. Do not remove the ear stud during the first 6 weeks. Do not touch your ear and / or the ear stud unnecessarily. Leave the ear stud fastener correctly in the notch of the ear stud pin and check the correct fit of the ear stud fastener each time you perform the care routine. This ensures that the ear stud fits securely and that enough air gets to the piercing channel. An ear stud that is too tight can lead to an infection (see illustration)   Tips for replacing the ear stud after the healing phase With the fingernail of one hand, grasp under the ear stud head and with the other hand grasp the ear stud fastener. Pull on both parts while turning one part to the left and the other to the right. Make sure you pull both pieces apart in a straight line. If the ear stud fastener is too tight, hold a cotton pad soaked in After Piercing Lotion on it for 4 - 5 min. Repeat steps 1 - 3 above and the ear stud fastener will come off more easily.

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Where can I have my jewellery engraved? Jewellery engraving in-store and online Have one of our customisable pieces of jewellery engraved and turn it into a very special gift for yourself or a loved one with a meaningful date or initials. We offer this engraving service in each of our stores and in the online shop. You can find your nearest store here. You can get more information about the costs directly in the store. Handwriting engraving service exclusively in the store Would you like to personalise your engraving even more? Then take advantage of our creative handwriting engraving service, which we offer in selected stores. The handwritten messages or personal drawings give your piece of jewellery emotional depth and tell your own story. You can get more information about the costs in your store. What is the difference between the two engraving options? Both options offer you a personalised piece of jewellery that is unique with your individual message. When engraving with predefined fonts, you can choose between different symbols and fonts. Your message will be engraved on the piece of jewellery accordingly. With handwriting engraving, you can give your piece of jewellery a very unique touch. Your handwritten or drawn message will be transferred to your piece of jewellery. This service is only available in stores. Is the handwriting engraving service offered in every store? We offer this service in selected stores. You can find your nearest store using our Store Finder. Simply set the ‘Handwriting engraving service’ filter.

Our THOMAS SABO owned stores offer a range of in-store services to benefit our customers. Please note that services may vary between locations and may only be available in THOMAS SABO stores (stockists and partners are excluded).   Ear Piercing Selected THOMAS SABO run stores offer an ear-piercing service. For further information and availability in your nearest store, please visit our Ear Piercing page here and/or our dedicated FAQ page.   Cleaning Service Selected THOMAS SABO run stores offer a cleaning service completed in-store for the majority of our jewellery products. Please note that an in-store cleaning service is not considered a professional restoration service and additional charges will apply if you require further services such as re-plating, re-oxidising or reconditioning to your jewellery. For further advice and information on the availability of the service in your nearest store, please contact or visit your nearest store. Please note that we can only offer cleaning services for THOMAS SABO products only and our in-store services may be temporarily suspended at selected periods of the year.   Repairs Selected THOMAS SABO run stores can complete a number of basic repairs which can be completed directly in-store without needing to return the item to our workshop. These include but are not limited to the restringing of selected bracelets and adjustments to bent/pulled earring stems and lobster clasps. As we cannot guarantee whether an item can be repaired in-store until the item is on site, we advise to visit your nearest store for further assistance. Please note that for the majority of repairs (particularly those not listed above), the item(s) will need to be returned to our workshop. We therefore cannot guarantee if your item can be repaired in-store until this is assessed in person. Charges will also apply to items outside of warranty (or where accidental damage and/or wear and tear has occurred) and if items are presented without a valid proof of purchase to confirm an existing warranty. Our THOMAS SABO run stores are also able to accept an item for repair to be returned directly to our workshop. Our colleagues will be very happy to assist with returning any item(s) on your behalf, whether covered by warranty or not. You can find further information here. Watch Bracelet Adjustments Our THOMAS SABO run stores offer a watch bracelet adjustment service for purchases made directly on our Online Store. Please note that we can only offer a watch bracelet adjustment service for THOMAS SABO products only. You can visit your nearest store and present your proof of purchase for this service to be completed free of charge (stockists/partner stores are excluded).   Engraving Our THOMAS SABO run stores offer an engraving service for our engravable products, completed in-store on your visit. Please note that our stores are only able to provide engraving on THOMAS SABO products only and these must be classified as an engravable product in order to have this service completed. Our engravable products can be found here. It is not possible to provide engraving on items which are not designed by us, if these are not classified as engravable or if the surface has already been engraved previously. For further advice and information on the possibility of the service in your nearest store, please contact or visit your nearest store.   Home Delivery Our THOMAS SABO run stores offer a Home Delivery service if your desired item is not available in store on the day of your visit. If an item or size is temporarily unavailable in-store, please enquire with our colleagues regarding the possibility of a direct order conveniently delivered to your home address. Please note that our stores are unable to accept telephone orders, therefore the order must be placed in-store with full payment to receive the home delivery service. It is only possible to have the desired item(s) delivered to an address within the UK and if goods need to be returned, these must be returned back to the original or your nearest THOMAS SABO run store. You can find our general terms and conditions for direct orders in our stores via WhatsApp and Home Delivery here.  

You can conveniently locate your nearest THOMAS SABO store as well as our official stockists/partners via our Store Finder link here. THOMAS SABO run stores are listed as ‘THOMAS SABO’, whereas official stockists or partners are listed by their own respective business names. You can easily search for your nearest store locations by entering your postcode and/or city, and a list including their address and contact information will be visible. It will only be possible to speak to a member of our store team within their individual opening hours and at busy times, there may be a small delay in getting through to a colleague. If you wish to reserve an item, or have reserved an item using our online reservation function, please contact the store directly if you have any questions or if you require assistance.

To return an item purchased from one of our physical THOMAS SABO owned stores, please visit your nearest store with your receipt within the specified returns period. Purchases made in our physical stores cannot be returned by post and can only be accepted at the original point of purchase, or in your nearest THOMAS SABO run store*. For hygiene purposes, the sale of earrings in our physical stores are final purchase and these cannot be returned or exchanged at a later date unless faulty. Engraved goods, adjusted watches and eyewear and item(s) worn immediately out of store upon purchase are non-returnable unless faulty. Gift cards and repairs are entirely non-returnable. If you only have a gift receipt for your purchase, we can offer an exchange in-store to the same value or more, or a THOMAS SABO gift card for the value of the goods being returned. The above product exclusions will apply and cash refunds are not possible upon presentation of gift receipts. Goods will be refused if these are not returned in their original condition and packaging and these must be returned within the returns period specified on your receipt. Your receipt will need to be presented for any returns being made and if the purchase was made by card, the original credit/debit card and necessary card receipt will be needed in the event of a refund being offered. If you placed a chargeable order in-store which was subsequently delivered directly to your home address (via our Home Delivery service), this is classified as an in-store purchase and would need to be returned back to a THOMAS SABO run store. Any purchases made in-store which are returned to our online returns address will be automatically returned as these can only be processed in-store with the customer present. If you have a faulty product which was purchased within the return time frame advertised on your receipt, please contact or visit the original point of purchase for further assistance. If your purchase is outside of the specified returns period, please visit our repair and warranty information here for advice or visit your nearest THOMAS SABO run store. For all purchases made via a stockist or partner, please contact the original point of purchase for further advice as polices may vary to those for purchases directly from a THOMAS SABO run store. *Stockists and partners are unable to accept purchases made in a THOMAS SABO run store for return/exchange. Purchases made in Selfridges Oxford Street (London), Selfridges Trafford Centre (Manchester), Cheshire Oaks Designer Outlet and Ashford Designer Outlet can only be returned back to the original store. Please refer to your receipt for their exchange and/or refund policies as these may vary to those in our other stores.