We hope you are completely satisfied with your online order, however, should you wish to return one or more items purchased from our online store, you can return these to us in their original condition within 30 days of receipt. The day of receipt is the day on which you or a third party designated by you took possession of the goods.

Returns by post

To make a return to us by post, please follow the below instructions:

1. Use our online portal to register your return, declaring the quantity and reason for the return
2. Print the generated return paperwork
3. Ensure that the goods, packaging and paperwork are included inside the parcel before sealing and securing the parcel well. If possible, please return the goods in their original packaging/parcel to protect the goods as we cannot be held liable for losses or damage in transit
4. You can create a return label here* and use it for the return shipment
5. Drop the parcel off at your local post office and retain your postage receipt until the return has been received and processed

*Please be advised that we charge a reduced postage fee of £2.50 for using the label created via the THOMAS SABO/Royal Mail portal and the value will be automatically deducted from your refund upon processing. You do not need to pay us or Royal Mail directly as the £2.50 fee will be taken from your refund amount.

Alternatively, using a shipping provider of your choice, please return your parcel by tracked/registered mail to the following address:

Thomas Sabo (UK) Ltd
E-Commerce Returns
Studio G2
Battersea Studios 2
82 Silverthorne Road
London SW8 3HE
United Kingdom

Please kindly note that the customer is responsible for the postage costs of the return. We cannot issue a refund until we have received your return, so we strongly recommend using a recorded/tracked delivery option where you are provided with a tracking number to track the shipment. Please keep the postal receipt safe for your records.

The processing of defective items takes place at our HQ in Germany. Once your returned items are received at our UK return address, they will then be forwarded to our Logistics Centre in Germany to be processed and any additional customs charges will be at THOMAS SABO’s expense. This may lead to slightly longer times to fully process your refund.

We are only able to refund postage costs if it is a case taken by the guarantee, for example: if an item has arrived with a manufacturing fault or the wrong item has been sent. In these cases, postage costs will be refunded and if the costs are not entirely visible on the parcel, please send us a photo of the item and postage receipt (indicating the costs of postage) separately to service@thomassabo.com.

Returns via a THOMAS SABO Store

To make a return to us via your nearest store, please follow the below instructions:

1. Use our online portal to register your return, declaring the quantity and reason for the return
2. Print the generated returns paperwork
3. Ensure that the goods, packaging and paperwork are included inside the parcel before sealing and securing the parcel well. If possible, please return the goods in their original packaging/parcel to protect the goods
4. Drop the parcel off at your nearest THOMAS SABO Store. Please kindly note only stores marked as ‘THOMAS SABO’ run stores can accept purchases from our online store and outlet stores and stockists are unable to accept your return.

Please note that the refund cannot be processed in-store, however, our colleagues will be very happy to return your parcel to our returns department on your behalf at no charge. 

Further important information:

• The delivered goods may only be used for the purpose of examination – comparable to a fitting in a store. We are entitled to demand compensation if there is any deterioration of the goods as a result of further use.
•  Please note that it may take several days for a return to be delivered by post and for our returns department to process it. The return processing is taking place at our headquarters in Lauf, Germany.
• Goods that have been made to customer specifications or clearly tailored to the personal needs of the customer (e.g. engraved items) cannot be returned. All engraved pieces of jewellery are a final sale and were engraved in accordance with the customer's instructions. THOMAS SABO is not liable for errors such as spelling mistakes that are based on an instruction or specification provided by the customer.
• In addition, watches are excluded from return upon the shortening and removal of links in watch bracelets, as these are changed according to customer specifications.

Special instructions for engraved goods:

• You can purchase any engravable THOMAS SABO item without any engraving and then have it engraved later at any THOMAS SABO Store, free of charge. Please note that the subsequent engraving is only possible at THOMAS SABO’s own stores and cannot be carried out by the returns department located at the company headquarters in Lauf.
• Items sent to the returns department with a request to be engraved will be returned immediately to our customers.