How long is the processing time for returns?
You will be sent a confirmation email as soon as your return has reached the return department in Germany. Your return will usually be processed within 3-7 working days after the goods are received in Germany.
Upon receipt of items, the payment method originally used for the purchase will be credited with the cost of the goods, minus the delivery charges.
Please note that the processing of complaints, repairs and restorations may take a longer time.
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