We hope you are completely satisfied with the products in your order.
However, should you wish to return one or more of the items purchased from the THOMAS SABO Online Shop, you may return them to us, in their original condition, within 30 calendar days from the date of receipt.

The day of receipt is intended as the day on which you or a third party designated by you took possession of the goods. 

If you need to send items back to us, please make sure to follow the following instructions:

1. Fill out the delivery note / return form provided in the original package and indicate the return reason as well as the return quantity.
2. Place the goods to be returned as well as the return form in the package and pack it safely. (If possible please return the items fully in their original packaging to us; the purpose for this is to protect the goods from damage during transport on return.)
3. Drop off package at your nearest post office or with a service shipping provider of your choice. 
4. Please return your items to the following address:

TS e-commerce LTD
577 Grand Boulevard
L'Île-Perrot, QC, J7V 4X4
Canada

5. Please note that you are responsible for the return postage costs. We cannot issue a refund until we have received your item, so we recommend using a recorded delivery option that you can track. 
6. Please hold onto the shipping document for future reference.
7. Once we receive your item with the completed form, we will inspect items for refund. Please allow 3-7 business days for processing. 
8. If your return is approved, we will initiate a refund to your credit card (or original method of payment). Please note it can take up to an additional 3-5 business days for funds to be credited to your account.
9. Please note shipping fees on the initial purchase are non-refundable.

Should the goods be damaged as a result of further use, we reserve the right to demand compensation. Watches can only be taken back if the bracelet has not been altered.

If you would like to return goods to us via one of our THOMAS SABO Stores, please proceed as follows: 

1. Fill out the delivery note / return form provided in the original package and indicate the return reason as well as the return quantity.
2. Place the goods to be returned as well as the return form in the package and pack it safely. (Please return the items fully in their original packaging to us; the purpose for this is to protect the goods from damage during transport on return.)
3. Drop off the package at your nearest THOMAS SABO Store (this excludes jewelers and partner retailers).

Please deposit the package at the closest THOMAS SABO Store. Currently, there are only two designated drop-off locations for online orders: THOMAS SABO Store at the Laval Shopping Center and THOMAS SABO Store at the Toronto Eaton Center.

Important note: A refund of an online shop order in one of our THOMAS SABO Stores is not possible. However, the THOMAS SABO Store will gladly forward your return to our return department.

Further important information:

• The delivered goods may only be used for the purpose of examination – comparable to a fitting in a Store. We are entitled to demand compensation if there is any deterioration of the goods as a result of further use.
• Please note that it may take several days for a return to be delivered by post and for our returns department to process it. The return processing is taking place at our headquarter in Canada.
• Goods that have been made to customer specifications or clearly tailored to the personal needs of the customer (e.g. engraved items) cannot be returned. All engraved pieces of jewellery are a final sale and were engraved in accordance with the customer's instructions. THOMAS SABO is not liable for errors such as spelling mistakes that are based on an instruction or specification provided by the customer.
• In addition, watches are excluded from return upon the shortening and removal of links in watch bracelets, as these are changed according to customer specifications.

Special instructions for engraved goods:

• You can purchase any engravable THOMAS SABO item without having it engraved and then have it engraved later at any THOMAS SABO Store, free of charge. Please note that the subsequent engraving is only possible at THOMAS SABO’s own Stores and cannot be carried out by the returns department located at the company headquarters in Canada.
• Items sent to the returns department with a request to be engraved will be returned immediately to our customers.