How long is the processing time for returns?
You will receive a confirmation email as soon as your return has arrived in our returns department. Your return will usually be processed within 5-10 working days of receipt. The credit note for the value of the goods minus the postage costs will be issued to the payment method originally used for the purchase once the goods have been received.
Please understand that the processing of complaints / refurbishments / repairs may take longer.
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Contact us
Write to us
You are welcome to send us an email at service@thomassabo.com or contact us using the contact form.
Speak to an expert
If you have any questions about your online order, please contact our Customer Service Team.
Tel.: +49 (0) 9123 9715 0*
Mon-Thurs: 8 a.m. – 4:30 p.m.
Fri: 8 a.m. – 4 p.m.
* at local rate
¹The voucher is valid for 4 weeks and is not transferable. Only one voucher per member. Not valid for licensed items, Limited Editions, Automatic Watches, SABOTEUR items, gift cards and items available exclusively at THOMAS SABO. Not valid in conjunction with other promotions.