We hope that you are completely satisfied with your THOMAS SABO products. However, should a product have a fault, you can send it to our in-house workshop for repair. Please note that a repair can take approx. 4-6 weeks from order acceptance. If you wish to make use of our repair service, you can hand in the defective piece of jewellery at any THOMAS SABO point of sale (with the exception of THOMAS SABO outlets) or send it directly to us. If you wish to return defective jewellery directly to us for repair, please proceed as follows: Complete the service form and note the reason for the return and the quantity to be returned. Pack the goods to be returned securely and enclose the service form with the consignment. Please enclose a copy of the proof of purchase with your return if the item was not purchased via our online shop. This is used to check the warranty claim. Send us the item prepaid in a trackable parcel to the following address: TS Paketfach Güll 1 6965 Wolfurt Austria Please keep the dispatch note in a safe place for any queries. (We accept no liability for damage, loss or theft during transport). Further important information: Defective THOMAS SABO jewellery that is not covered by the guarantee or warranty will, as far as possible at the discretion and assessment of THOMAS SABO GmbH & Co. KG, will be repaired for you at your expense. Please note that we can only provide the repair service if we can return the item to its original perfect condition, therefore all necessary spare parts must be available in order to successfully carry out the repair. We cannot accept items for repair if repairs have been attempted/completed by a third party, including items that have modifications or additions to the original design. A repair stock of bricks and other components is also held for items from older collections - however, replacement is not guaranteed for all parts. We reserve the right to replace items if a repair is disproportionate or no longer possible. Please note that an exchange can only be made for the same item. THOMAS SABO has no fixed repair prices. You will receive a non-binding offer and can then decide whether and which repairs should be carried out. Please note that transport costs for the return shipment may be added to the repair costs. These may also be incurred if you do not have the repair carried out.

THOMAS SABO offers an exclusive restoration service. We intensively clean and polish the jewellery. Restoration treatment is carried out within our in-house jewelry workshop. The piece of jewellery usually looks ‘new’ again after the service is completed. However, we are not able to guarantee a successful end result. Excluded from the restoration service are leather and satin straps, leather wristbands, knotted pearl necklaces, discoloured pearls and deep scratches or substantial damage on silver parts. If you would like to use our restoration service, you can hand in the jewellery at all THOMAS SABO own stores (except THOMAS SABO Outlets.) or send it directly to us. If you would like to return goods directly to us for restoration service, please proceed as follows: Fill in the service form and note the return reason as well as the return quantity. Place the goods to be returned as well as the service form in the package and pack it safely. If the item was not purchased through our online shop, please enclose a copy of the purchase receipt, if available. This is used to check the warranty claim. Drop off package at your nearest post office or with a service shipping provider of your choice. Please return your items by registered mail to the following address: THOMAS SABO GmbH & Co. KG - Retoure - Silberstraße 1 91207 Lauf Germany Please keep the shipping receipt well for any queries.(We accept no liability for damage, loss or theft during transport if proof of return cannot be provided.) Further important information: We will gladly make you a non-binding quote. You can then decide whether and which restoration service should be carried out. Please note that costs for the return of the jewellery may apply in addition to the restoration costs. These may apply even if you do not opt to have restoration treatment carried out.

The tarnishing of silver is a normal and natural process. The jewellery absorbs skin particles, perfume, cosmetics, etc. and also oxidises over time due to the sulphur in our air. This causes the silver to turn in a brownish colour. This is a natural reaction (which occurs also in gold jewellery), which is not due to a lack of quality. Please note that THOMAS SABO jewellery is not rhodium-plated. There are some basic rules that you should follow in order for you to enjoy your precious and beautiful pieces of jewellery as long as possible. You can read about these in details under the section named Caring instructions about our Jewellery. Furthermore, THOMAS SABO offers an exclusive restoration service. We intensively clean and polish the jewellery. Restoration treatment is carried out within our in-house jewelry workshop. For more information see restoration service.

THOMAS SABO jewellery and watches are guaranteed for two years from the date of purchase against defects in materials and workmanship. The prerequisite is that you as a consumer have purchased the item in one of THOMAS SABO's own retail stores or in the THOMAS SABO online shop. The guarantor is Thomas Sabo GmbH & Co. KG, Silberstraße 1, 91207 Lauf, Germany. In the event of a warranty claim, your THOMAS SABO jewellery / THOMAS SABO watch will be repaired free of charge within this two-year period. The guarantee does not apply in the event of improper use, third-party repairs, negligent handling, wear and tear, damage caused by normal use (e.g. scratched glass), misuse or damage (e.g. caused by an accident). (see also repair service) If you wish to make use of our warranty service, you can return the piece of jewellery to any THOMAS SABO retail store or send it directly to us. If you wish to send goods directly to us, please proceed as follows: Fill out the service form and note the reason for the return, as well as the quantity to be returned. Pack the goods to be sent securely and enclose the service form with the consignment. Please enclose a copy of the proof of purchase, if available, if the item was not purchased via our online shop. This is used to check the warranty claim. Send us the item prepaid in a trackable parcel to the following address: TS Paketfach Güll 1 6965 Wolfurt Austria Please keep the dispatch note in a safe place for any queries. (We accept no liability for damage, loss or theft during transport if proof of return cannot be provided). Further important information: If a repair is not possible or if a repair is disproportionate, we will replace the item with an equivalent one free of charge. Wearing parts such as bracelets, leather or satin straps and the replacement of batteries are excluded from the guarantee. The guarantee for watches only applies on condition that batteries recognised by THOMAS SABO are used. Your watch is equipped with a quartz movement. Please observe the special care instructions for THOMAS SABO jewellery and watches under the product information section. Please note that the warranty claim for items that have not been engraved by us, but by another organisation, expires. Irrespective of the guarantee granted by Thomas Sabo GmbH & Co. KG, you are entitled to your rights under the statutory warranty. These are not restricted by the guarantee.  

Please note that the warranty does not apply to lost or stolen items – a refund of the purchase price cannot be granted in that case. The warranty is also no longer valid if every part of a damaged item is missing missing (e.g. wristband is torn and all parts have been lost; a charm has fallen off; the hook and charm are both missing). In this case, we have no way of telling whether it was a material defect or damage caused by your own fault. We ask for your understanding.