Right of cancellation

Cancellation policy:

You have the right to cancel this contract within 30 days without giving any reason. The statutory cancellation/return period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. In addition to the statutory cancellation period, THOMAS SABO gives you the option of returning the goods up to 30 days after receipt and thus withdrawing from the purchase contract.

To exercise your right of cancellation, you must inform us (THOMAS SABO GmbH & Co. KG, Silberstraße 1, 91207 Lauf, Germany; e-mail: service@thomassabo.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). For this, you can use the enclosed sample cancellation form, although this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Goods that have been manufactured according to customer specifications or are clearly tailored to the customer's personal requirements (e.g. engraved items) are excluded from cancellation. All engraved jewellery is intended for final sale and has been engraved according to the customer's instructions. THOMAS SABO is not liable for errors that are based on the customer's instructions or specifications.

In addition, watches on which bracelets have been shortened and thus modified according to customer specifications are excluded from cancellation.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the 14-day period has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.