We hope that you are completely satisfied with your THOMAS SABO products.

However, should a product have a fault, you can send it to our in-house workshop for repair.

Please note that a repair can take approx. 4-6 weeks from order acceptance.

If you wish to make use of our repair service, you can hand in the defective piece of jewellery at any THOMAS SABO point of sale (with the exception of THOMAS SABO outlets) or send it directly to us.

If you wish to return defective jewellery directly to us for repair, please proceed as follows:

1. Complete the service form and note the reason for the return and the quantity to be returned.
2. Pack the goods to be returned securely and enclose the service form with the consignment.
3. Please enclose a copy of the proof of purchase with your return if the item was not purchased via our online shop. This is used to check the warranty claim.
4. Send us the item prepaid in a trackable parcel to the following address:

TS

Paketfach Güll 1

6965 Wolfurt

Austria

5. Please keep the dispatch note in a safe place for any queries. (We accept no liability for damage, loss or theft during transport).

Further important information:

• Defective THOMAS SABO jewellery that is not covered by the guarantee or warranty will, as far as possible at the discretion and assessment of THOMAS SABO GmbH & Co. KG, will be repaired for you at your expense.
• Please note that we can only provide the repair service if we can return the item to its original perfect condition, therefore all necessary spare parts must be available in order to successfully carry out the repair. We cannot accept items for repair if repairs have been attempted/completed by a third party, including items that have modifications or additions to the original design.
• A repair stock of bricks and other components is also held for items from older collections - however, replacement is not guaranteed for all parts.
• We reserve the right to replace items if a repair is disproportionate or no longer possible. Please note that an exchange can only be made for the same item.
• THOMAS SABO has no fixed repair prices. You will receive a non-binding offer and can then decide whether and which repairs should be carried out.
• Please note that transport costs for the return shipment may be added to the repair costs. These may also be incurred if you do not have the repair carried out.