THOMAS SABO jewellery and watches are guaranteed for two years from the date of purchase against defects in materials and workmanship.

The prerequisite is that you as a consumer have purchased the item in one of THOMAS SABO's own retail stores or in the THOMAS SABO online shop. The guarantor is Thomas Sabo GmbH & Co. KG, Silberstraße 1, 91207 Lauf, Germany.

In the event of a warranty claim, your THOMAS SABO jewellery / THOMAS SABO watch will be repaired free of charge within this two-year period.

The guarantee does not apply in the event of improper use, third-party repairs, negligent handling, wear and tear, damage caused by normal use (e.g. scratched glass), misuse or damage (e.g. caused by an accident). (see also repair service)

If you wish to make use of our warranty service, you can return the piece of jewellery to any THOMAS SABO retail store or send it directly to us.

If you wish to send goods directly to us, please proceed as follows:

1. Fill out the service form and note the reason for the return, as well as the quantity to be returned.
2. Pack the goods to be sent securely and enclose the service form with the consignment.
3. Please enclose a copy of the proof of purchase, if available, if the item was not purchased via our online shop. This is used to check the warranty claim.
4. Send us the item prepaid in a trackable parcel to the following address:

TS

Paketfach Güll 1

6965 Wolfurt

Austria

5. Please keep the dispatch note in a safe place for any queries. (We accept no liability for damage, loss or theft during transport if proof of return cannot be provided).

Further important information:

• If a repair is not possible or if a repair is disproportionate, we will replace the item with an equivalent one free of charge.
• Wearing parts such as bracelets, leather or satin straps and the replacement of batteries are excluded from the guarantee.
• The guarantee for watches only applies on condition that batteries recognised by THOMAS SABO are used. Your watch is equipped with a quartz movement.
• Please observe the special care instructions for THOMAS SABO jewellery and watches under the product information section.
• Please note that the warranty claim for items that have not been engraved by us, but by another organisation, expires.
• Irrespective of the guarantee granted by Thomas Sabo GmbH & Co. KG, you are entitled to your rights under the statutory warranty. These are not restricted by the guarantee.