How can I cancel my order?
After completion of an order, it is not possible to cancel it due to our automated ordering process. You have the option, however, to return your order to us within 30 days of receipt (this does not apply to personalized and engraved items).
For the same reason, it is not possible to make a subsequent change of details to your order, for example, adding/removing an item or making a subsequent change/correction to the delivery address.
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Contact us
Write to us
You are welcome to send us an email at service@thomassabo.com or contact us using the contact form.
Speak to an expert
If you have any questions about your online order, please contact our Customer Service Team.
Tel.: +49 (0) 9123 9715 0*
Mon-Thurs: 8 a.m. – 4:30 p.m.
Fri: 8 a.m. – 4 p.m.
* at local rate
¹The voucher is valid for 4 weeks and is not transferable. Only one voucher per member. With a minimum purchase of: €75. Not valid for already-reduced items, limited editions, Exclusive articles or gift cards. Not valid in conjunction with other promotions.