No warranty in the case of loss or theft
Please note that the warranty does not apply to lost or stolen items – a refund of the purchase price cannot be granted in that case.
The warranty is also no longer valid if every part of a damaged item is missing missing (e.g. wristband is torn and all parts have been lost; a charm has fallen off; the hook and charm are both missing). In this case, we have no way of telling whether it was a material defect or damage caused by your own fault. We ask for your understanding.
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Contact us
Write to us
You are welcome to send us an email at service@thomassabo.com or contact us using the contact form.
Speak to an expert
If you have any questions about your online order, please contact our Customer Service Team.
Tel.: +49 (0) 9123 9715 0*
Mon-Thurs: 8 a.m. – 4:30 p.m.
Fri: 8 a.m. – 4 p.m.
* at local rate
¹The voucher is valid for 4 weeks and is not transferable. Only one voucher per member. With a minimum purchase of: €75. Not valid for already-reduced items, limited editions, Exclusive articles or gift cards. Not valid in conjunction with other promotions.