FAQ
Find answers to the most frequently asked questions about ordering from THOMAS SABO here.
How do I select Click & Reserve for my chosen product?
- Decide on the colour and size of the jewellery item that you would like to reserve on the product detail page. Then click on the ‘Availability in the stores’ link.
- In the next step, enter the desired city or postcode. You will now be shown the THOMAS SABO Stores in the area that offer the 'Click & Reserve' function. Incidentally: You can also make reservations in foreign THOMAS SABO Stores if they participate in 'Click & Reserve'. Furthermore, you can see whether the piece of jewellery is available in the respective stores.
- As soon as all your chosen products are on the reservation list, you can reserve your items by clicking on the ‘Complete reservation’ button.
- You will then receive an e-mail with confirmation that we have received your request. After the staff at the THOMAS SABO Store have checked your order and put the products back, you will receive another email – only this will provide binding information about whether your products are available and how long they will be held back for you.
Was this answer helpful?
Your feedback is important to us.
Thank you for your feedback!
Glad we were able to help you further.
Give us your feedback!
You can choose one of the answer options that best describes your problem.
Incorrect information
Not enough information
Confusing information
Something else
Thank you for your feedback!
We will have a closer look at your feedback.
Help-categories
Contact us
Write to us
You are welcome to send us an email at service@thomassabo.com or contact us using the contact form.
Speak to an expert
If you have any questions about your online order, please contact our Customer Service Team.
Tel.: +49 (0) 9123 9715 0*
Mon-Thurs: 8 a.m. – 4:30 p.m.
Fri: 8 a.m. – 4 p.m.
* at local rate
NEWSLETTER
Register for our newsletter now and get a €10 welcome voucher and lots of other benefits as a member of the Privilege Club!¹
¹The voucher is valid for 4 weeks and is not transferable. Only one voucher per member. With a minimum purchase of: €75. Not valid for already-reduced items, limited editions, Exclusive articles or gift cards. Not valid in conjunction with other promotions.
Almost done – your successful registration is just a click away!
Sorry! An error has occurred
Please try again later. Thank you