Free standard delivery until 12/24

Warranty & Repair

Repair service

We hope that you are completely satisfied with your THOMAS SABO products. However, if a product has a defect, you can send it to our in-house workshop for repair. In advance as a small note for you, a repair can take about 4-6 weeks from the time it is accepted. If you would like to use our repair service, you can hand over the defective piece of jewellery at all THOMAS SABO own stores (except THOMAS SABO Outlets.) or send it directly to us. If you would like to return defective goods directly to us for repair, please proceed as follows: Fill in the service form and note the return reason as well as the return quantity. Place the goods to be returned as well as the service form in the package and pack it safely. If the item was not purchased through our online shop, please enclose a copy of the purchase receipt, if available. This is used to check the warranty claim. Drop off package at your nearest post office or with a service shipping provider of your choice. Please return your items by registered mail to the following address: TS e-commerce Ltd. 577 Grand Boulevard L'Ile-Perrot, QC, J7V 4X4 Canada Please keep the shipping receipt well for any queries.(We accept no liability for damage, loss or theft during transport if proof of return cannot be provided.) Further important information: Defective THOMAS SABO pieces of jewellery that are not covered by the warranty or warranty claim shall be repaired at your own expense, subject to the discretion and judgement of THOMAS SABO GmbH & Co. KG. Please note that we can only provide the repair service if the product can be returned to us in its original, perfect condition, with all necessary spare parts available for the repair and with no repair attempts having been made on the item. We have a supply of stones and other components for the repair of items from older collections. However, we are not able to guarantee the replacement of all parts. We reserve the right to replace items if repairs are disproportionate or not possible anymore. THOMAS SABO does not have fixed repair prices. You will receive a non-binding quote and can then decide whether and which repairs should be carried out. Please note that costs for the return of the jewellery may apply in addition to the repair costs. These may apply even if you do not opt to have the repair carried out.

Restoration service

THOMAS SABO offers an exclusive restoration service. We intensively clean and polish the jewellery. Restoration treatment is carried out within our in-house jewelry workshop. The piece of jewellery usually looks ‘new’ again after the service is completed. However, we are not able to guarantee a successful end result. Excluded from the restoration service are leather and satin straps, leather wristbands, knotted pearl necklaces, discoloured pearls and deep scratches or substantial damage on silver parts. If you would like to use our restoration service, you can hand in the jewellery at all THOMAS SABO own stores (except THOMAS SABO Outlets.) or send it directly to us. If you would like to return goods directly to us for restoration service, please proceed as follows: Fill in the service form and note the return reason as well as the return quantity. Place the goods to be returned as well as the service form in the package and pack it safely. Drop off package at your nearest post office or with a service shipping provider of your choice. Please return your items by registered mail to the following address: TS e-commerce Ltd. 577 Grand Boulevard L'Ile-Perrot, QC, J7V 4X4 Canada Please keep the shipping receipt well for any queries.(We accept no liability for damage, loss or theft during transport if proof of return cannot be provided.) Further important information: We will gladly make you a non-binding quote. You can then decide whether and which restoration service should be carried out. Please note that costs for the return of the jewellery may apply in addition to the restoration costs. These may apply even if you do not opt to have restoration treatment carried out.

My Jewellery has tarnished, what can I do?

The tarnishing of silver is a normal and natural process. The jewellery absorbs skin particles, perfume, cosmetics, etc. and also oxidises over time due to the sulphur in our air. This causes the silver to turn in a brownish colour. This is a natural reaction (which occurs also in gold jewellery), which is not due to a lack of quality. Please note that THOMAS SABO jewellery is not rhodium-plated. There are some basic rules that you should follow in order for you to enjoy your precious and beautiful pieces of jewellery as long as possible. You can read about these in details under the section named Caring instructions about our Jewellery. Furthermore, THOMAS SABO offers an exclusive restoration service. We intensively clean and polish the jewellery. Restoration treatment is carried out within our in-house jewelry workshop. For more information see restoration service.

Warranty information

Starting from the date of purchase, THOMAS SABO provides a two-year warranty for jewellery and watches covering material defects and manufacturing defects. This is subject to the condition that the consumer bought the item in one of THOMAS SABO’s own Stores or in the THOMAS SABO online shop. The warrantor is Thomas Sabo GmbH & Co. KG, Silberstrasse 1, 91207 Lauf, Germany. In the event of a warranty case, your THOMAS SABO jewellery / your THOMAS SABO watch will be repaired free of charge within this two-year period. The warranty does not cover misuse, third-party repair, negligent use, wear and tear, damage during regular use (e.g. scratched glass), misuse or damage (e.i. from an accident). (see also repair service) To use our warranty service, you may take any defective item purchased within two-year time to any THOMAS SABO’s own Stores or send it directly to THOMAS SABO. If you would like to return defective goods directly to us, please proceed as follows: Fill in the service form and note the return reason as well as the return quantity. Place the goods to be returned as well as the service form in the package and pack it safely. If the item was not purchased through our online shop, please enclose a copy of the purchase receipt, if available. This is used to check the warranty claim. Drop off package at your nearest post office or with a service shipping provider of your choice. Please return your items by registered mail to the following address: TS e-commerce Ltd. 577 Grand Boulevard L'Ile-Perrot, QC, J7V 4X4 Canada Please keep the shipping receipt well for any queries.(We accept no liability for damage, loss or theft during transport if proof of return cannot be provided.) Further important information: If a repair is not possible or if a repair is disproportionate, we exchange the item for an equivalent one free of charge. The warranty does not cover parts subject to wear and tear, such as wristbands, leather or satin wristbands and change of batteries. The warranty on watches is only valid on the condition that batteries approved by THOMAS SABO are used. Your watch is equipped with a quartz movement. Please pay special attention to the care instructions provided by THOMAS SABO for jewellery and watches, which can be found in the section on product information. Please note that the warranty is void on items that have not been engraved by us but by third parties. Regardless of the warranty provided by Thomas Sabo GmbH & Co. KG, you are entitled to the rights within the scope of the statutory warranty. These are not limited by the warranty.

No warranty in the case of loss or theft

Please note that the warranty does not apply to lost or stolen items – a refund of the purchase price cannot be granted in that case. The warranty is also no longer valid if every part of a damaged item is missing missing (e.g. wristband is torn and all parts have been lost; a charm has fallen off; the hook and charm are both missing). In this case, we have no way of telling whether it was a material defect or damage caused by your own fault. We ask for your understanding.