• Return of engraved items:

According to our terms and conditions, engraved items are excluded from exchange or return. This is mentioned multiple times during the ordering process. If you are not sure which size you need for your piece of jewellery, you can order any engravable item without having it engraved and then have it engraved at any time at any THOMAS SABO’s own stores.

  • Subsequent engravings:

You can purchase any engravable THOMAS SABO item without having it engraved and decide to have it engraved later. Please understand that the subsequent engraving is only possible in one of THOMAS SABO’s own stores and cannot be carried out by the returns department located at the company headquarters in Lauf. Items sent to the returns department with a request to be engraved will be returned immediately to our customers. Please note that the warranty is void on items that have not been engraved by us but by third parties.

  • Subsequent resizing:

Most engraved bracelets can be subsequently extended or shortened for a fee. Further information about this service can be found in the section on Repair Service. Or simply contact our customer service at onlineservices@thomassabo.com for further information.

  • Subsequent changes to engravings:

Please note that due to automated processes, it is not possible to subsequently change the engraving once you have completed your order in the online shop.